Yes, this happened to me.

Some webmail implementations (Hotmail for sure, others probably) put crap in the text when you copy and paste. This messes up PT's importer. So the problem, unfortunately, is neither PT's fault nor Stars' fault. This means you're going to have to work around it on your own.

The best solution is to get your hand histories saved to disk instead of going through email. I'm at work and don't have access to a Stars' client so I don't recally exactly how to do this.

Alternatively, it *might* work to read the mail and save from a desktop email client that doesn't muck up the output. I haven't tried this.

As the worst alternative, you can probably figure out the formatting problem by looking at the file with a low-level viewer and use some kind of bulk editor on the text you pasted to clean it up.

PM me if you can't get through this and I'll get back to you but I cannot promise when.