[Gaming Club]

Abe,

Thanks for the feedback - very much appreciated. Here's a few comments / responses:

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GC guy participation on this forum was a plus - answering questions and asking our opinions.


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Thanks for the appreciation on this and the other positives [img]/images/graemlins/smile.gif[/img]

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I sure did not like the software. Realize this is a "Prima or a Microgaming" issue and not the fault of GC.


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You're largely right that Prima are responsible for this, but we do play a substantial role in pushing improvements thru as and when the need for them is identified. This is in large part because of all the feedback we've solicited and received here on the zoo. Of course some of the bigger changes will take a while to get done, but we can assure you that most of what you've mentioned is already being worked on, and the rest will eventually follow as well.

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The sign us process and screen was cumbersome. Once in, the screens were slow to load. Very time consuming to get from screen to screen.


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Speed issues would probably be because the screens are web-based and have to load from the server each time. We're not aware that this is a common problem, since over most internet connections the pages should load very quickly -- or are we blind to this issue? Have other players also found these pages slow?

Re "cumbersome", was speed the main issue or is there more to it than that?

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The "waiting list" and "go to table" was also a little tough to work with.


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Not sure what you mean -- any specific ways to improve on these would be appreciated.

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The game screen and options were a little clunky. The little buttons, etc.


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This one we're well aware of. Improved playing interface is being worked on as a very high priority.

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I'm sure GC has a big list of these things to work on with Prima.


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Indeed, thanks again mainly to you guys.

As an aside, we always knew that there were going to be issues with some aspects of the software, but together with Prima we took a conscious decision to rather go to market with with less than perfect software, rather than hold back and try to get it perfect.

Some players have questioned the wisdom of this, to which our answer has always been that we'd rather be out there learning from our mistakes, than holding back trying to predict them all in advance.

We and Prima could have tried to build the perfect interface before launching, but it's a virtual certainty that there would still have been things players didn't like, and we would have lost time in building the liquidity of the network. Better therefore to launch faster, ask for feedback and act on it.

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Cash out was a confusing adventure---as mentioned on the forum a few times. When trying to cash out I would try to get to the "Bank" screen, but would always get the message; "Setup in progress--Please be patient". Then nothing would happen.


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Based on this and your difficulties at sign-up, it sounds very much like you're struggling with connection speed to the servers. How does navigating these pages compare speed-wise with ordinary web surfing? If you see a marked difference then we certainly have an issue in this area (altho even if you don't then we still do since we wouldn't want even a small minority of players to struggle with sign-ups and cashouts).

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Once in, I was trying to cash out (in?) back to neteller. But---it made me fill in some form as though it would mail a check. Confusing, but I had seen it discussed on the forum. And the Neteller payment did come through.


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We're expecting an improved interface in this area in the next few weeks at most. We've taken a lot of flak (rightly so) on how messy this process is, so it's been redesigned and Neteller is being properly incorporated.

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All-in abuse was very obvious to me once so I reported it and told them the hand number. Received a response the next day but not what I expected. The abuser was NOT a GC player - he was signed up from another Prima site. All GC could do was say they were going to report it to Prima.


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We've heard a few other complaints about all-in abuse, so we're happy to keep receiving notification of such situations. You're right tho that if the player is not from our site then we have limited ability to act on them. We do however chase up Prima so that they can act appropriately in the circumstances.

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Raked hands calculation was my biggest negative with the GC site and this is probably a Prima issue too.


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You're right that the definition is currently network-wide. We're told that early in the new year we'll have the ability to set our own definition, so possibly we'll change it then. We do however find it interesting that the feedback on this issue is so mixed --- certainly there's no shortage of players who say they have no problem with it, but we nonetheless understand that if nothing else this is an issue of compatability with the established industry names, and possibly it's not all that wise to try and rock the boat on this score.

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But, it sure took GC a while to honestly answer all our questions about how they were counting these.


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It did? Nothing to hide here, so if we were slow in this area then apologies -- certainly no intention on our part to slowplay this issue.

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Now GC guy, does this disqualify me from a couple of those snazzy GamingClub Poker chips when you get them?


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Not at all [img]/images/graemlins/smile.gif[/img]