[Terry]

Some excerpts from an article on cnn.com.

"AUSTIN, Texas (AP) -- After an onslaught of complaints, computer maker Dell Inc. has stopped using a technical support center in India to handle calls from its corporate customers."

"Some U.S. customers have complained that the Indian technical-support representatives are difficult to communicate with because of thick accents and scripted responses."

"Customers weren't satisfied with the level of support they were receiving"

"They're extremely polite, but I call it sponge listening -- they just soak it in and say, 'I can understand why you're angry,' but nothing happens,"