Hi Jon -
Thanks for the kind words about our support. The person who truly needs thanked is HostVeronica - the shadowy Queen of Accounting, who has an "in" at every payment processing and online wallet company in the business. If she can't get it done, it probably isn't legal.
You might send an email to:
support@pokerstars.com
asking them to forward your thanks to HostVeronica.
Best regards,
Lee Jones
PokerStars Poker Room Manager
"Or come around at the next PS staff tournament and cheer for her."