Fair enough.

It definitely wasn't an example of stellar customer service, especially their second and third replies. From the outset they should have addressed each of your grievances individually and explained their policy, what actions they are taking and why. Would have saved themselves and you a lot of hassle.

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I thought the worst part was when the guy told the table that they had 7 players left while my table had 6....so they can easily win just by stalling.
And then reporting that "He'll be in the BB in 2 hands...so everybody don't play and we'll all make it."

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Clearly this is unacceptable, but disqualification is fairly extreme for a first offence. In most casinos the player would get off with just a stern warning, as you said.

I don't think you deserve compensation here. When you gamble online you inherently accept some of the risk of collusion. The poker sites can't be 100% responsible for this, provided they actively monitor and discourage it. In this particular case, you weren't directly a victim of collusion, as in two players sitting on either side and raising you off hands for example or telling each other what they had. You were the victim of a legal strategy of slowplaying which someone chose to share with the table. They weren't even at your table. Had your own table got together and said "let's wait out the short stack, everyone fold to the blinds", you'd have a case, because those hands would be played against you directly.

Good luck though, I hope you get some sort of compensation. I'd write and demand it for their bad customer support and lost hours. [img]/images/graemlins/grin.gif[/img]