[jba]

I have had similar experiences in the past. This poor customer service and generally poor quality of the product (it has always been very buggy and non-intuitive) is annoying but there aren't any attractive alternatives.

someone could definitely step in and right a better product and crush him, unfortunately I don't think the market is big enough for this to be worthwhile for anyone but a hobbyest.

It is what it is though, and it sorta works, so what can you do.