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Dear David,
Thank you for contacting us.
We researched the hand history of Table 68933 as well as Table 68145 and saw that the game went on smoothly till the end however we see that you got disconnected from the table.
We would like to inform you that a players connection to the tables is established through several intermediate servers. A problem in any one of intermediate server will cause the player to get disconnected from the table. Every time a player connect to the main lobby it is through a network of servers on the Internet. These network connections or routes or paths are decided by your ISP.
I fully understand that it is not a problem from your end, if there is a weak server on the network connection, that your ISP has chosen to connect to our Game Servers, then it is quite possible that you might get disconnected from a table.
David, we see that you are a valuable player to us, as a sign of goodfaith we have given a bonus of $33.00 to your bonus acccount for Table 68933. A bonus of $33.00 has been added to your bonus account. You are required to play 165 raked hands by 10-DEC-2005 01:05, as per the release restriction. The amount will then be credited to your real money account. You can always check the status of your bonus and how many raked hands you have played by clicking on the 'Cashier' option on our Lobby, and then on 'Bonus Account'.
A raked hand is any hand in which a rake (service fee) is taken out of the pot. A player is considered to have played a raked hand when cards have been dealt and the hand has generated at least $0.01 in rake for that player.
To accumulate raked hands, just participate in hands (any live game, any limit) where a rake is taken. The buy-in' for tournaments does not contribute to your accumulated raked hands. Furthermore, as there is no rake taken in tournament hands, you cannot obtain raked hands through tournaments. The amount of rake collected appears as a small chip stack next to the dealer tray.
For more information about our rake structure please check out the following URL from our website:
http://www.partypoker.com/games/rake.html
Regarding Table 68145, we see from our records that you stood in 3rd place $60.00 has been credited to your account on 09-NOV-2005 22:27.
However if you face such problem in future we suggest you to logout completely restart your computer and then login back immediately you will be able to play the game. If the problem still persist please contact us at the number provided below so that we can assist you further.
011-800-7789-7537 (from US/CAN)
011-800-PRTY-PKER
1-800-852-4719
All Other Countries (International charges Apply)
+1-800-852-4719
+44 -207- 537- 8300
+350-50509
Your cooperation and patience is highly appreciated!
Thank you for choosing us as your online gaming site!
Minati
Poker Customer Care
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I mean, for God's sake, just give me the $33.00.