[jman220]

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they have the most horrible customer service I've ever seen from a poker site.

I requested a cashout on the 14th of October, and I have yet to still receive it.

I emailed support twice asking for a response and I got none. On top of that I phoned them only to get a very rude representative that just hanged up on me.

WTF IS WRONG WITH THIS SITE? Last time I cashed out here it took over 2 weeks as well. Anyone have any ideas of what to do????

I email them and they don't response, I call them and they just hang up on me??? How the hell am I going to get my cashout processed?

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Try speaking in a calm and reasonable manner when you call them. Then they probably won't hang up on you.