The Pacific software defintely does warn you that you are forfeiting your chips when you press the Leave Table button. I agree it's stupid that's the case, but I guarantee you are talking to a wall trying to get anything out of them. When I play on Pacific, I look at it this way: the chance of uncompensated disconnection/software failure is sort of an extra rake I pay in order to play with the worst players on the internet. It would be great if they would get their [censored] together, but who knows, then maybe good players would start playing there.