Same thing happened with me at party. They claim they can't fix it as it is automated by the computers, but when I emailed them back saying I had a lot of friends interested in poker and that i might just start refering them to empire.... some indian dude emailed me back saying he has credited $50 to my account for being a good party poker customer. Didnt even need any raked hands. Threaten to refer him to multi poker or something and im sure they will send you some sort of cash.