Re: Has anyone gotten refunds for PP\'s connection failure last night?
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Just to update interested parties, 4-5 more whiny bitching emails have finally resulted in my full refund of my 8x33 games I was playing... whew.
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What did you say to them to get a refund?
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They asked for my hand histories, and the table names I was at when the outage occurred. They agreed that it was technical difficulties on their end (I was surfing Google and Yahoo! just fine at that time). I mentioned that it had taken forever for them to get back to me, and whined about how this usually was resolved within a day at Empire and Euro; since I recently moved back after the separation, I expected the same type of response at Party, and was thoroughly disappointed. I even mentioned considering moving over to Stars full-time.
Even if it wasn't their fault, they took the blame for it, and I think the biggest key was potentially frightening them into leaving Party for good.
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