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I'm not going to start making my forum posts like a support@ response, but I hope I can clear things up here in a similiar manner.

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Am I to assume you work for stars? Maybe I was a little harsh on your support, but when you have shown a trend for great support responses, when I get something like what Ed wrote I suppose I was a little surprised. Your reputation precedes you, and if more responses like this start showing up your reputation may take a hit.

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It looks like the "Starting Chips and Blinds double each round" is a generic statement made for all headsup games. It's obviously written for headsup tournaments with more than 2 entrants, and so doesn't apply when there're only two.

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Obviously I knew that. I wrote to support to alert them to the fact that every single headsup lobby has a statement that just isn’t true. I wasn’t trying to get anything for free or figure anything out. I was trying to help you guys out by pointing out an error.

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I don't know if I'd go so far as to say this was a horrible error in the software, but obviously it's not really applicable to the games when there're only two entrants. It's in my shift report now.

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I never said it was a “horrible error in the software”. I was simply pointing out that you have a statement in the lobby for every headsup tournament that is false.

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As for Ed saying "you only start with 1500 chips", what's not encouraging about that?

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“Only” is a term that refers to something that is limited. Ed should have said “You get 1,500 chips and the blinds are only xx”.

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He states it that way as it refers to the blind structure. In Pot Limit, when it reaches level 9 any bet is going to be for your whole stack or close enough, which is why the blinds aren't increasing anymore. I'm not sure why they start increasing again later on, but I sincerely doubt any headsup game has ever reached level 15. I assume it's this way incase both players sit out or are timed out, so that the game does eventually finish and doesn't stay there forever.

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As I said before, I was pointing out an obvious error. Ed’s response was surprisingly unappreciative and confusing.

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I'm sure Ed's response could have been worded better, but it refers to the same facts that I'm repeating here.

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It could have been worded better, it could have made sense and he could have thanked me for pointing it out.

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I don't know which email address you wrote this response to, I don't see anything under your account.

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I sent the email to support@ and it came from the email address on my stars account. What account would you be seeing something under? I never mentioned my stars account name.

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If you want further clarification on any issue, I recommend emailing us back about it, the chances of someone from support spotting a post on a forum aren't too good. I'm not too sure how you can extrapolate the quality of the support for the whole site based on one mail anyway.

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I didn’t need clarification to begin with and I don’t need it now. I sent an email to your support to point out a few errors on your site and got a poorly worded response.

I am not extrapolating anything. I have gotten quality support from stars in the past. This is the first email I received where it appeared that the support person didn’t understand the question, poker or English. I hope this isn’t the future of stars support.