[mack848]

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A few voice-mail prompts later and I'm chatting with a cheerful Brit (I think.)

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In much of the world English taught as a second language is *English*. Most any good language student who succeeds in eliminating his native accent will wind up sounding British.

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Hmm maybe we were not talking to England then? I knew this was overseas as soon as I heard the ringer, it sounded like one of those old phones you put your finger in and turn to dial.

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It's unlikely you were talking to someone in the UK. No large Worldwide company in their right mind would use UK call centres, given the extremely high cost of labour, when compared to the majority of the rest of the World.

When I phone my bank, I speak to someone in India!