[Grisgra]

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1) get the contract. she signed it, and i guarantee you that it tells you everything thats included in her plan. if it doesnt include unlimited tmobile to tmobile minutes, then she should have read better.

2) not paying it, not paying the cancellation fee... stupidest thing i've ever heard. why is it that people view cell phone companies so differently from anyone else that provides them service? its retarded. you used a service. you agreed to pay overage charges if you went over the service offered to you. YOU [censored] USED IT, NOW YOU [censored] PAY.


...

anyway. thats just me venting about all the idiots who come into the store and yell at my reps day after day because they think the world [censored] owes them something.

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Can't imagine why people would yell at your reps, you're obviously not a complete douchebag. Obviously.

If the T-mobile rep told her that he was putting her on a plan that allowed her free calls with another T-Mobile user, and [censored] up, they need to own up and erase the charges. This was the ENTIRE POINT of getting her friend to switch over to T-Mobile. It's not as though this was an afterthought, "Oh, gee, I kinda thought we could talk for free". This was the motherfucking plan from day 1.