[Lurker4]

I had some similar problems with them adding a bonus that blocked my cashout; it took several emails to clear it up but they did let me cashout. Accounting seemed very incompetent, adding a bonus in the wrong place, etc. They seem to be ok for the most part, haven't heard too many problems similar to yours. I like to play at Prima w/35% rakeback, but I still am a bit hesitant to keep more than two or three buy-ins for my regular game there. Hope your situation works out ok.