[Aaron Davidson]

Damned right it makes us look bad, and undeservedly so. You'd be hard pressed to find a software company with better customer and product support than Poker Academy.

So it does irk me when people post about issues, and never bother to actually contact the company about it so they can do something to resolve it.

It is counter-productive posting a bug report here because we're not all that likely to notice it. It is +EV to let a company know about a potential defect, and let them have a chance to fix it rather than posting here which really only seems to serve the purpose of damaging our reputation.

I'm not meaning to come across like a jerk or anything; I've spent the last several years fanatically pouring all my energy into making Poker Academy the best poker software in the world. I can't help but get a little emotional about it sometimes :-P

Cheers,
Aaron