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Did anyone ever succeed in clearing the Pacific bonus?

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Yes, many people have.

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The website is so slow and clunky.

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No kidding.

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they say we have the right not to let you cashout the bonus. What does this mean? Do they not honor the bonus?

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I've never heard of anyone not getting the bonus. Sometimes they prevent people from getting future bonuses and comp points if they think you're a good player. Don't ask me why.