[Blarg]

Very interesting!

I will note that my account has been very active from the start, however, and it took quite some months before the service level plunged off a cliff. I realize that turn-around time isn't what is being measured here, but perhaps it is being handled in much the same way -- active customers pushed to the back of the service queue.

It certainly feels that way, as every part of the service is consistently bad now to the same extent it used to be consistently good. Yet this bad service took a while to settle in. Perhaps there is a grace period of a moving average, or both, on the customer's activity level. Both would seem to make sense.

Another note: I've had Ninja Scroll on "very long wait" for at least four months now. This one looks impossible to get, at least for my account. Which sucks, considering how long I've had it in my queue.