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Someone else posts complete crap and lies and we are damned if we do and damned if we don’t. It's like being in a poker hand where you are drawing dead! We had no outs. [img]/images/graemlins/frown.gif[/img]

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The key is not to get down and fling mud back at a mud-flinger.

Even if you're 100% in the right (which you seem to be in this case), people hold businesses to a much higher standard than they do a (theoretical) random loony. You're supposed to be better than human. Unfair, maybe, but that's the way it is in a service-oriented society.

People constantly use message boards to whine about something that was in reality all their fault. You can't go mano a mano with them. Just state your side in the NICEST possible terms. You don't have to capitulate. Some people will ALWAYS choose to side with the (theoretical) loony, and that's something you likely won't change. Just say your piece, NICELY, and leave it to people's intelligence to sort out.

Does that make sense?