[Freakin]

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The big loser here is PSO--everybody has disagreements and conflicts; consequently any thinking person is interested in how a prospective business partner handles conflicts.

Threaten to call a lawyer? I don't think there are too many of us who want to do business with somebody who has to resort to this.

You seem to have forgotten the old adage about "the customer is always right". It doesn't really matter how much of a fruitcake you think the OP is, your place is to be polite and respectful and accomodating--just to get rid of him with minimal hassle, if nothing else.

Instead you come across like Mr. Bigshot who doesn't have to take guff from anybody, by God you'll make him pay for slamming your operation, etc.

Yeah, well, you'll lose a lot of business this way. I think it's called "being right, dead right, but just as dead as if you were wrong." [img]/images/graemlins/smile.gif[/img]

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They didn't consult a lawyer to find out how to get this guy back for his slander as a customer. They hired a lawyer to find out if they had any options if a) a competitor was spreading false information b) if someone had stolen their identity and used it to con someone into signing up under their affiliate link.

I think the whole lawyer thing has been blown out of proportion.