[Uglyowl]

This is all I got from UB about my complaint (canned response?):

Thank you for contacting us. We highly appreciate your feedback on this
matter. We will inform the appropriate department about your concern so
that they may take it into consideration.

Please keep sending us any more comments you might have, so we can
provide our customers with the best site possible.

Sincerely,

Roberto
Customer Service Department.