[Throxx]

"1. The new rake structure tables have been available since yesterday. A link to the new structure was also posted in our news section yesterday. "

As opposed to an email to your customers explaining the change, i.e. the rationale and likely effect. You didn't want everyone to know exactly what was happening?

You would be well served to have full and complete disclosure ahead of time so that questions such as "10% rake!" and "What about my Player Points?" would surface and be handled adroitly, not have to be addressed incompletely after the fact.