Paradise response: 10 minutes:
Hello jek,
We're in the same boat as you in that we don't want to see this bill passing, but it looks to be progressing. Over the next few months I'm sure more will develop in this area, but for the time being we are still pressing ahead as per normal.
Best Regards,
Craig
Paradise Poker Support
Well, how boring, but it was a prompt seemingly knowledgeable response.
Pacific Response: 13 minutes
Dear jek,
Thank you for bringing this matter to our attention.
I have forwarded your message to the relevant department, they will look
into this matter closely.
They will contact you as soon as possible.
If you require further assistance in this or any other matter please
feel free to contact us. We are here for you 24 hours a day, everyday.
Kind Regards,
Lydia
Member Support Representative
I hope the "thank you for bringing this to our attention" line is just a standard response from Pacific. Although it wouldn't surprise me if Pacific support really wasn't aware of this. We shall see what their follow-up response is like.
Jacob from Poker Stars responded in an astounding 2 minutes. Although all he simply had to say was:
Hello jek,
I will forward your question to management.
Regards,
Jacob
PokerStars Support Team
I look forward to the "real" Stars response.
Planet Response (just in while I'm typing this): 42 minutes
[b]Hello jek
Reference Account #XXXXXX
Thank you for your comments and concerns. We have forwarded your e-mail to management. Please expect a reply within 24 hours.
Deborah W
Planet Poker Customer Support
Email
support@planetpoker.com
Phone
US & Canada: 1-866-50-POKER (1-866-507-6537)
International: 1-678-460-0111
9:00 AM to 11:00 PM Eastern Time