[keats]

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While working the floor last night, a guy I have never seen before comes walking in, beelines toward me and rudely says "If you comp me dinner I'll get in that game." While feeling like I'm getting blackmailed I say "Well, we comp players depending on how long they play...". He interrupts and says he wants dinner comped immediately. Annoyed, I say "I can't do that." He mills around for 10 minutes or so and walks out.

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I think his point was that the guy wanted to be comped specifically for playing in a "Free Roll". I dont think he felt threatened at all.

In my experience, dealers who have just been promoted to floormen have very poor people skills. I think it's because dealers put up with so much sht from the players. Unfortunately, people skill is probably the most important skill for any floorman to have. The thing you have to remember is that the card players and gamblers are customers and thus demand a bit of ass kissing respect on your part.

It's not clear to me why you were annoyed when the customer asked to get his meal comped. He probably pays alot of money to play at the casino. He was asking for a deal and you are the one in charge of deals. He made an offer. You can accept or decline and it's your job to do make that decision AND be nice to the customer. I really don't understand why you felt blackmailed. Did he threaten your family or something?

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I think his point was that the guy wanted to be comped specifically for playing in a "Free Roll". I dont think he felt threatened at all.