I like the "customer is always right" attitude of large American companies. They don't mind losing a few dollars if that is the price of keeping a customer happy. Unfortunately this doesn't seem to be the case with
Partypoker. They are not willing to be flexible even if it doesn't cost them any money. Here is my third letter to them:
As I wrote you before I made a mistake when registering for a tournament and signed up for WSOP Step 5 instead of Step 5. (Those are two different types of tourneys, listed under one another with the same $1000 entry fee). I didn't want to play the WSOP satellite because I have won a seat on
Pokerstars earlier. Your answer was that now I have to play WSOP Step 6. I played it thinking that problem solved if I don't win it. (Un)fortunately I won that table also, so I have two seats now for the same tournament. Do you
think you could help me find a solution to this dilemma?
Best regards,
XXX
Here is their Srinivas' reply ( I especially like that he wants me to get my
refund from pokerstars):
Dear XXX
Thank you for contacting us.
With regards to your query, unfortunately we would not be able to refund you
with any amount for the particular entry that you have won.
As per the policies, any extra entry won above 1 entry at PartyPoker would
be refunded. Since the other entry that you have won is not at partypoker,
this policy would also be not applicable. Hence, we would not be able to
issue a refund for this particualar entry.
We suggest you also to contact PokerStars in this regard. We are sorry to
inform you that, we would not be able to refund any amount for this
tournament.
Note: Please do not disclose your password to any individual/organization
claiming to represent us. We will never ask you for the password to your
account. If you receive any email or phone call from anyone requesting you
to provide your password please report it to us immediately.
Our Customer Care Department is available 24/7 to assist you via email.
Thank you for choosing us as your online gaming site!
Srinivas
Poker Customer Care
My answer:
Could you give me Mike Sexton's e-mail address? I have known him for 10
years and would like to discuss this matter with him.
Now it is Priyanka"s turn. She completely disregards what I wrote and just
repeats Srinivas' answer:
Thank you for contacting us.
We see that you have won a WSOP Package.
Kindly understand that only players who have multiple entries into the
Partypoker.com WSOP Tournament will be refunded.
Since you have won only one entry at PartyPoker.com we will not be able to
offer any refund and you are required to play in the World Series Of Poker
tournament.
We apologize but will not be able to offer any refund.
Please check the link:
http://partypoker.com/news/events/wo...-of-poker.html
Note: Please do not disclose your password to any individual/organization
claiming to represent us. We will never ask you for the password to your
account. If you receive any email or phone call from anyone requesting you
to provide your password please report it to us immediately.
Our Customer Care Department is available 24/7 to assist you via email.
Thank you for choosing us as your online gaming site!
Priyanka
Poker Customer Care