[dfan]

Last Friday afternoon I received an e-mail from Security at Pacific Poker saying they were temporarily closing my account because a deposit I made didn't go through. (E-mail copied below) I had made small deposit ($80) several days prior through Citadel and knew that it should have sailed through with at least a thou to spare. So I called Citadel to see what happened. They said that the deposit didn't go through and the reason given was "acct. not found." He said that maybe I had made a typo when making the deposit. And then he referred me back to Pacific.

That made sense, so I e-mailed "Darren M" at Pacific that day (Friday) explaining everything, including the fact that I had made previous deposits from $100 to $600 without any problems. When I hadn't heard back from him on Monday, I e-mailed again. Tuesday nothing. I e-mail again this time with URGENT in the subject line. I sent yet a third e-mail yesterday practically begging them to respond. Now it is Thursday evening (a week from the original e-mail) and still nothing. Note that in their e-mail they promise a response within 48 hours. Yeah, right...

My account with $600 remains frozen and I can't get anyone there to communicate with me about it. They don't list a phone number to call. I am obviously quite irritated about all of this. So what do I do now? Suggestions?

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Pacific's one, and only, e-mail to me:

"This is Darren M. from the Security Department at Cassava (Gibraltar) Ltd. Cassava (Gibraltar) Ltd operates "Pacific Poker". We have been notified that the e-check payments made by you to your casino account, was returned un-cleared by Citadel. As a result of this, we did not receive the funds for these Citadel deposits, although we credited the amount to your account in good faith that we would receive your payments.

I would like to discuss this matter with you as soon as possible. Please note that as per our security policies and procedures, I have temporarily closed your casino account. Furthermore, I am in charge of this case and in order to resolve it, I request you direct your e-mail response to myself (Darren M.) at security@cassava.net.
...
I am available Mon-Fri between the hours of 8:00am and 16:00pm Greenwich Mean Time (GMT), and will respond to your e-mail responses within 48 hours. "