[tantan]

This is correct. The work on your chips starts after the proof is finalized. I have no experience with graphic design. I thought I sent in an image of what I wanted on my chips. They came back with "I don't know how to do that". My graphic was not difficult at all. Luckily, I found someone who knew Illustrator very well and he did the work for me in under a day. Since then, I have gone back and forth with Natalie with changes which seems to take a lot longer than it should. I asked for a simple denomination under my design (ie - "$100") and she still has not gotten back to me yet.

Like SpaceMonkey suggests, keep calling and sending emails. I'm %95 happy with the design right now, just want to finally get the order completed so I can hopefully have them by the summer.