[richrf]

Hi Mike,

Thanks for the story. Seriously, the people who you were talking to are outsourced specialists whose job it is to keep your money inside Party Poker. They are probably commissioned based upon their ratio. It's not uncommon. You should have seen what I had to go through to close out my Compuserve account (this outsourced company happened to be in India - but it doesn't matter where they are located).

Intimidation is part of their training as is stubborn refusal and switching between departments hoping that you give up. These are tried and proven tactics. Ultimately, they should give your money back. I can't say they have to because each of these companies are based off-shore so theoretically, if you wanted to take legal action, it would be very difficult for you. However, they do have their reputation and they would not want to take a chance at this point - so they reluctantly as possible give up the money.

So, basically, you did nothing wrong other than you exercised your rights under the terms of conditions. There are specialists on the other end of the cord whose job it is to reverse your decision in any way possible. C'est business.

Cya,
Rich