[Gaming Club]

First and foremost, we’d like to extend our sincerest apologies to everyone affected by the issues with the BRP system and the raked hand definition change. Some technical issues were experienced and during the implementation of the new raked hand structure and linking it to the BRP system, a field which gives the new raked hand information was left out and as a result the BRP system is still updating on the old raked hand definition and in turn, paying out bonuses in the same way.

We’ve read all of your posts and messages and are well aware of the problems and completely understand that many of you have been looking forward to this new bonus and raked hand structure and have been disappointed by the hands not being tallied correctly.

Now that you know why it’s happening, here’s what we’re doing about it:

What are we doing about it?
We can assure you that we are working around the clock to fix this error and you will be informed the minute that it has been corrected.

Rest assured that all bonuses and BRP’s/raked hands due to you will be reflected on your account once the situation is resolved.

An extra sweetener as an apology from us
We’re helping ourselves to a rather large portion of humble pie for this and to show that we really are sorry for the inconvenience, we’re adding an extra 20% in complimentary cash on the value of the bonus that you earned up until the point where the problem is fixed. How it will work is that once we’ve fixed the problem, all bonuses/raked hands will be credited to you correctly. Once this is complete, we will add a comp of 20% extra cash on top of the value of your bonus cash earned.

So as a random example, if you earn 900 BRP’s and should receive $60 in bonuses, we would give you an extra 20% of the cash value of the bonus earned i.e. we’d give you an extra $12.

Another hypothetical example or way to look at it is say for instance your account is currently showing 500 BRP’s (and $20 has already been credited to your account for the first 300 points you earned), but the real number according to the new definition should actually be 900. Once we’ve fixed the problem, your account will be credited with $40 more, then we will add the 20% complimentary cash on the total amount of bonus earned, which in this case would be $12.

Once again our sincerest apologies to all everyone and thank you for the patience and understanding you’ve afforded us thus far. We’ve been hit by a mountain of PM’s and there are a fairly large number of posts we’d like to respond to individually as well, so please bear with us in receiving a response to your PM or post. We will respond with answers to your individual questions as quickly as possibly we can.

For now tho, the above should explanation should cover the bulk of the concerns.