Hi Liz,
Sorry you had a bad experience, I talked to Support and they said they received your email and have cleared things up for you.
If you have any bad experiences again that I can help you with let me know at
patricia@hollywoodpoker.com
Some information for everyone, if you have a table open and you have money at that table; the amount you have will not show in your balance on the main site until you leave the table. Once you leave the table give the site time to refresh and everything should appear in your account.
Once again sorry for any problems people may be having.