[youtalkfunny]

I've found three little words that make dealing with a problem on the telephone much smoother:

"What's your name?"

Try it. It may not solve your problem, but I guarantee that you'll notice an abrubt change in attitude.

And if you still can't get your problem solved, try these four words:

"What's your supervisor's name?"

And when you get the super, ask him for HIS boss' name.