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IM a crypto whizz. Both hole cards must play ie if the bonus is get dealt the Qs Js then you must have theses as your hole cards. The hand does not need to go to showdown just make a note of the hand ID and table name and go to web help/promotions input the information and the bonus will get to you in about 48 hrs. As for the 3 card bonues like get dealt 3 Queens you must hit your set to qualify which means sometimes you have to hang around untill the river when otherwise you would have folded.