There are a few reasons why you might not have received a response from support. First, you may have reached a new or incompetent support person, or you email fell through the cracks. Unfortunately, that happens sometimes with a new and growing support staff. Second, you may have emailed the wrong address. Many people have sent email to
support@fulltilt.com instead of support@fulltiltpoker.com. Third, the email response may have been caught by your email spam filtering. You might have spam filtering on your email account without even knowing it, and the email may be lost or in you spam folder.
My suggestion is to send another email, including a copy of your previous email. Make sure you are sending it to the right email address, and check you spam folder. If you think the reply email might be caught by your spam filter, try using another email account. You can also email me (andy@fulltiltpoker.com) or go on Full Tilt and look for a support person or another Full Tilt pro (table in red) and ask if they can check on it for you.