First Eurobet Account Banned?
 

my friend's brother got his taken away. don't think they took his money though which is cool

excellent grammar I might add


Dear Mr XXXXXX,

We would like to inform you that due to the continued detection of software
that gives you an advantage over other players.

Coral Eurobet Poker under no circumstances allows the use of this software
and therefore have closed your account.

Your remaining account balance has been transfered into the Sports section
of the website.

Kind regards
Andy

Andy Toben
Gaming Executive.
Coral Eurobet

Re: First Eurobet Account Banned?
 

what software was he using?

Re: First Eurobet Account Banned?
 

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what software was he using?

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AOL

Re: First Eurobet Account Banned?
 

PokerEdge. he claims he never got the popup.

Re: First Eurobet Account Banned?
 

[ QUOTE ]
PokerEdge. he claims he never got the popup.

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Man, they are really being aggressive about this. Pretty impressive...

Re: First Eurobet Account Banned?
 

No worries Josh, have him contact Euro with a very nice letter explaining that he is not aware of any banned applications being used, he would like a clarification and upon which time he will promise to immediately rectify the situation. He is not cheating, he is not colluding, he is just actively playing. It may take a few weeks of calm negotiations, but he will get his account back, I'm willing to bet that anyone who takes a rational and business like approach with IGM does.
On a side note, note that they did not confiscate his funds. They won't do that to any player, it places the burden off proof too high on IGM, the threat of litigation would be too great for them to even consider it.

PS: I know for a fact that another poker site contacted the developer yesterday to say that PE is a legitimate tool that could be developed for use with their site instead. Since it is not my info to disclose, all I can tell you is its a top 4 company.

TT [img]/images/graemlins/club.gif[/img]

Re: First Eurobet Account Banned?
 

AFAIK, Eurobet doesn't use the same customer support as Party. All of my correspondence with them has always been really quick, with clear and specific replies.

Re: First Eurobet Account Banned?
 

Let's see, top 4 would include Party & Skins, Stars, UB and Prima. Well, it's not Party & Skins. It's also not Stars, based on their comments on player profiling software in an e-mail that was posted on this forum yesterday.

That leaves UB and Prima.

Re: First Eurobet Account Banned?
 

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AFAIK, Eurobet doesn't use the same customer support as Party. All of my correspondence with them has always been really quick, with clear and specific replies.

[/ QUOTE ]

they are different. seperate of the IGM entity altogether.

Re: First Eurobet Account Banned?
 

Didn't know Eurobet was banning it too. I've removed/uninstalled PE from all of my computers, FWIW.

Rob