Attention Macintosh owners
 

If you have a macintosh laptop that has a hard drive failure between 12-24 months of purchase, please respond to this thread.


background story:

Brother has laptop with a hard drive that failed right after the warranty expired. He has 2 friends is in the same situation. My brother is trying to figure out if this is a common occurance or simply a fluke. They are charging him almost $300 to fix it.

http://www.macobserver.com/article/2005/06/02.11.shtml


Thanks for you time.

Re: Attention Macintosh owners
 

When I first got my laptop (about 2 yrs ago) the hard drive failed about a week later. I called and they had it picked up the same day. It was back to me and working in 2 days and cost me $0.

Re: Attention Macintosh owners
 

We've had 6-7 of them for our staff.

At least 3 of them have had hard drive failures.

Two of them occured while under warranty. The other failed within a week of the warranty expiring.

We have a great supplier . . . . so they sold us the Apple extended warranty and just back dated the purchase day by a couple of weeks . . . which was very nice of them. Your friends should see if they can work that angle.

Needless to say we now get the extended warranty on all laptop purchases.

busguy

Re: Attention Macintosh owners
 

It's nice they replaced them at no cost, but replacing the drive is just a part of the problem, recovering the lost data and downloads and re-installing apps sucks.

Also in the $300 case, seems steep.

Re: Attention Macintosh owners
 

[ QUOTE ]
We have a great supplier . . . . so they sold us the Apple extended warranty and just back dated the purchase day by a couple of weeks . . . which was very nice of them. Your friends should see if they can work that angle.

[/ QUOTE ]

yeah, willingness to perpetrate fraud is always a quality i look for in a hardware supplier.

Re: Attention Macintosh owners
 

This was actually very common about 1.5-2 years ago with the ibooks. My company probably had 10-15 failures over about 6 months (with only about 40 or so in the field).

Re: Attention Macintosh owners
 

[ QUOTE ]
We've had 6-7 of them for our staff.

At least 3 of them have had hard drive failures.

Two of them occured while under warranty. The other failed within a week of the warranty expiring.

We have a great supplier . . . . so they sold us the Apple extended warranty and just back dated the purchase day by a couple of weeks . . . which was very nice of them. Your friends should see if they can work that angle.

Needless to say we now get the extended warranty on all laptop purchases.

busguy

[/ QUOTE ]

This seems like very good advice to me.

Re: Attention Macintosh owners
 

Bought an iBook in 2001, logic board failed after about 2 years. Didn't use it for a year or so because it was going to be like $750 or $800 to fix, almost the price of the laptop. Finally someone started a class action and Apple replaced all the logic boards for free.

However, my hard drive died about a month ago and so the laptop is down for the count again.

Re: Attention Macintosh owners
 

Bought a white dual-usb iBook right when they came out (2000 or 2001), and earlier this year the hard drive failed. I replaced it myself. So... not 12-24 months, but it failed eventually.

That is not a fun job. You have to take the entire thing apart.

~D

Re: Attention Macintosh owners
 

mason,

this same thing happened to me as well.

i had 5 logic board replacements on my mac in 3 years (+1 HD failure).

i still think mac > pc, but ultimately, i am making the switch back to the windoze.