Phil Hellmuth and his internetshop are not to be trusted.
 

Hi guys. Let me tell you a sad story.

I ordered 2 DVDs with Phil Hellmuth from a webshop in Sweden, where I live. They came and I enjoyed them. In the DVDs Phil advertised the webshop www.mastersofpoker.com and I went there just for fun.

I saw a DVD that was not available in Sweden. OK, this was fun, I ordered it.

Being new to poker I felt that I had to stuff my head with some info, I have read 4 books and seen 3 DVDs about Texas Holdem.

OK, back to story.

I was eager and I ordered it with the HUGELY expensive fast shipping, I wanted the DVD next week. As I already said I was new and eager to see the DVD. I believe that the titel was the "Million Dollar Online Secrets".

The DVD cost $19.95 and the shipping cost $47.75 for a "International shipping 3 - 5 Business days".

I know the shipping cost freakin more than twice the price for the DVD but I don´t care. I wanted it fast and I wanted it safe (I don´t really trust international shiping that much, if it is not insured or similar). And it was not available in Sweden.

I paid for it with PayPal and I received the order confirmation from Masters Of Poker 2005-11-04.

Remember the shipping was supposed to be 3 to 5 business days? Well not it has been over a month. More than freakin 30 days!

I have NOT received any DVD!

I contacted them several times, now the "fun" begins.

They do not answer my emails.
They do not answer the phone.
They do not call me back if I leave a message on their answering machine.
They do not answer if I leave a message through their online contact-form.

What am I to do?

I called them several times.
I sent them three emails and twice I used the online contact stuff. (I was thinking if their email server somehow filters my emails at least this way I can get through).

Anyone a lawyer here? I am pretty pissed off, they are NOT going to steal my $68 and get away with it without me putting up a fight. What are my legal options here?

For a $47.75 shipping for a small DVD it had better be insured, or trackable with a shipment number or similar. It has not vanished into thin air, and if it has I had better get a new DVD because their insurance for the shipping had better pay for a second DVD.

THE THING THAT UPSETS ME THE MOST IS THE TOTAL FREAKIN SILENCE, AS IF THEY ARE TRYING TO JUST SCREW ME!!!!!

What am I to to??????

I RÉALLY want to WARN anyone dealing with Masters Of Poker. They are utter shitheads the way they are behaving, it seems. [img]/images/graemlins/mad.gif[/img] [img]/images/graemlins/mad.gif[/img] [img]/images/graemlins/mad.gif[/img] [img]/images/graemlins/mad.gif[/img] [img]/images/graemlins/mad.gif[/img] [img]/images/graemlins/mad.gif[/img] [img]/images/graemlins/mad.gif[/img] [img]/images/graemlins/mad.gif[/img] [img]/images/graemlins/mad.gif[/img] [img]/images/graemlins/mad.gif[/img] [img]/images/graemlins/mad.gif[/img] [img]/images/graemlins/mad.gif[/img] [img]/images/graemlins/mad.gif[/img] [img]/images/graemlins/mad.gif[/img]


Yours sincerely

Kent Kumpula
Sweden

Re: Phil Hellmuth and his internetshop are not to be trusted.
 

I have no legal advice I can give you on this, but in future I recommend you use either Amazon.com or Conjelco.

PJS

Re: Phil Hellmuth and his internetshop are not to be trusted.
 

Just wanted to second your thoughts on Masters of Poker. I ordered Hellmuth's dvd's through them, and a year of Cardplayer magazine also. They charged my cc right away, but it took several emails and complaining by phone in order to finally receive the dvd's, months later. I still haven't received any Cardplayer issues. I have just chalked it up as a loss as I am sick of dealing with them.

Re: Phil Hellmuth and his internetshop are not to be trusted.
 

Well if you had paid with your Visacard, then it would be easy .. your bank would just give you back your money and the rest would be in their hands.


Paypal .. hmm ... good question.

Re: Phil Hellmuth and his internetshop are not to be trusted.
 

I am pretty sure you have recourse through PayPal. Ebay owns them and I know they have dispute resolution procedures.

I would raise Hell with PayPal and see if I could get their account frozen.

Re: Phil Hellmuth and his internetshop are not to be trusted.
 

If you don't believe me that by not receiving the DVD the $67.70 you spent HAS improved your poker game then pm your address and I'll gladly send you a copy of that DVD just to get it the hell out of my house.

Re: Phil Hellmuth and his internetshop are not to be trusted.
 

[ QUOTE ]
Hi guys. Let me tell you a sad story.

I ordered 2 DVDs with Phil Hellmuth from a webshop in Sweden, where I live.

[/ QUOTE ]

That may be the saddest story I've ever heard. I'm sure there's more, but I doubt it's relevant.

Re: Phil Hellmuth and his internetshop are not to be trusted.
 

I had a situation where I paid a reasonable and sane price for an item from a website that never delivered and was impossible to contact. I used Paypal. I told paypal I was disputing the charge and showed what little documentation I had. Paypal couldn't contact them either, so they reversed the charge and froze the account. When you get your money back, take the time to search the forum for reviews on poker crap. If you can't find it, post for opinions. If you want to throw money around impatiently, let's sit down and play some cards. I'll sit with you any game any time.

Re: Phil Hellmuth and his internetshop are not to be trusted.
 

[ QUOTE ]
[ QUOTE ]
Hi guys. Let me tell you a sad story.

I ordered 2 DVDs with Phil Hellmuth from a webshop in Sweden, where I live.

[/ QUOTE ]

That may be the saddest story I've ever heard. I'm sure there's more, but I doubt it's relevant.

[/ QUOTE ]

LOL! [img]/images/graemlins/grin.gif[/img]

Kent Kumpula
sweden

Re: Phil Hellmuth and his internetshop are not to be trusted.
 

[ QUOTE ]
If you don't believe me that by not receiving the DVD the $67.70 you spent HAS improved your poker game then pm your address and I'll gladly send you a copy of that DVD just to get it the hell out of my house.

[/ QUOTE ]

Ha, ha, ha!
If I end up with no DVD I might just take you up on that offer. [img]/images/graemlins/wink.gif[/img]

Re: Phil Hellmuth and his internetshop are not to be trusted.
 

Thanks to all you guys!

I will contact PayPal and see what they can do.
I will report back to you when I know the end of this story.

Re: Phil Hellmuth and his internetshop are not to be trusted.
 

It's really not informative at all. It's more like a commercial for UB.

Re: Phil Hellmuth and his internetshop are not to be trusted.
 

[ QUOTE ]
It's really not informative at all. It's more like a commercial for UB.

[/ QUOTE ]

Really? Hmmm, what a pile of [censored]. I hope I can get my money back then, instead of receiving it at all. A high price for a commercial indeed. [img]/images/graemlins/frown.gif[/img]

LOL, I love these auto-censored forums! [img]/images/graemlins/laugh.gif[/img]

Re: Phil Hellmuth and his internetshop are not to be trusted.
 

I'm telling you, there really is nothing at all usefull in the DVD. I've not seen his others, but someone gave me his DVD about playing online. I watched it out of curiosity and it is worthless. He's a genius, but he doesn't know how to share his knowledge to others to improve their games. In fact, there are posts on this site where one or two posts conveys a hell of a lot more info than is on this DVD.

Re: Phil Hellmuth and his internetshop are not to be trusted.
 

Contact Paypal Im pretty sure they offer some protection...

Re: Phil Hellmuth and his internetshop are not to be trusted.
 

at one point in the video he explains what LOL means in a poker chat room.

i'm not kidding.

Re: Phil Hellmuth and his internetshop are not to be trusted.
 

Hmmm, that sure is worth paying for.
LOL! [img]/images/graemlins/wink.gif[/img]

Re: Phil Hellmuth and his internetshop are not to be trusted.
 

if you buy from Amazon you get it fairly quick, you get a discount and if you order at least $25 worth of stuff the shipping is free-but don't buy the Hellmuth DVD's. Look at the reviews here or Amazon the only positive reviews are both Aug 22 and read similar it's Hellmuth is my guess trying to lift the ratings

Free Helmuth Videos!!!
 

It's all here, and you don't need to pay a dime; Secret System

Re: Phil Hellmuth and his internetshop are not to be trusted.
 

Why buy the DVDs if you can get the stuff here for free?

www.billfillmaff.com [img]/images/graemlins/wink.gif[/img]

Re: Phil Hellmuth and his internetshop are not to be trusted.
 

[ QUOTE ]
Why buy the DVDs if you can get the stuff here for free?

www.billfillmaff.com [img]/images/graemlins/wink.gif[/img]

[/ QUOTE ]

[ QUOTE ]
It's all here, and you don't need to pay a dime; Secret System

[/ QUOTE ]

Heh, I bet those videos are as good as the idiots (read Phil Hellmuth). [img]/images/graemlins/wink.gif[/img]

GREAT NEWS by the way, I received an answer from PayPal and they will refund tha money to me (well not PayPal directly, but they will make a retransfer from Masters of Poker so I will get the money back).

I quote the letter from PayPal:
"Dear Kent Kumpula,

We have concluded our investigation of your Buyer Complaint. The details of this claim are listed below.

We have decided in your favor, and as a result, have attempted to recover funds from the seller. The maximum amount we were able to recover was $67.70 USD. This amount has been credited to your PayPal account. Please allow up to five business days for this adjustment to be reflected in your PayPal account.

If you are due any additional amount from the seller, we will make our best effort to recover the balance from the seller.


If the seller's account has insufficient funds to complete the refund owed to you, please be assured that we will take appropriate action against the seller's account, which may include limitation of the seller's account privileges.
"

Thank you PayPal!
And thank you 2+2!

[img]/images/graemlins/smile.gif[/img]

Re: Phil Hellmuth and his internetshop are not to be trusted.
 

[ QUOTE ]
at one point in the video he explains what LOL means in a poker chat room.

i'm not kidding.

[/ QUOTE ]

Does he explain what a "jopke" is?

And why "donkeys alwasy draw"?