Anyone else been barred by Pacific for no reason w/out explanation???
 

So yesterday I get an email from Pacific saying that my account was closed for "security" reasons, due to my account sharing similar information to other accounts which were closed.

Upon calling them, a lady from an overseas callcenter pretty much repeated what the email said, telling me that she did not have access to the "confidential information" involved in why my account was closed. She then tells me that the security department who knows about my account has no phone line and I cant talk to them. I have to email them and wait for a day or two to hear back.

I emailed them last night and received an email back from them today, still with no reason for why my account was closed but saying that they would consider reinstating my account if I fax my ID, bank statement, and credit card number ending in XXXX to their overseas fax number. The problem is that I dont have a credit card, so I have no idea what they are talking about.

I dont know what is going on, but I have no access to the money in my account (which is a decent amount) and now they want me to jump through all these monkeyhoops and wont even tell me why!! And they are demanding a photocopy of a credit card which I dont even have.

Has this happened to anyone else, and is there any way to take any action against this company? They seem to think I have done something wrong, and I have heard that these sites will confiscate your winnings if you violate their rules.

Any advice would be appreciated. If you have read this far, thanks for the time and I would appreciate some ideas.

Re: Anyone else been barred by Pacific for no reason w/out explanation
 

Fax them what you can, and tell them you've never used that credit card at their site. If they insist you have, then ask them to fax you a copy of the information they are going by so you can respond properly.

Good luck to you.

Re: Anyone else been barred by Pacific for no reason w/out explanation
 

pacific is one of the worst sites on the net in terms of customer care, software, and rake

Re: Anyone else been barred by Pacific for no reason w/out explanation???
 

DO NOT PLAY AT PACIFIC!!!!!!!!!!!!!!! PERIOD!!!!!!!!!!!!!!!!!!!!!!!!! It's HORRIBLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!11111one!!!!!!!!!!!!!!!!!

Re: Anyone else been barred by Pacific for no reason w/out explanation
 

they did you a favor...

Re: Anyone else been barred by Pacific for no reason w/out explanation???
 

bump

Re: Anyone else been barred by Pacific for no reason w/out explanation
 

[ QUOTE ]
they did you a favor...

[/ QUOTE ]

nh sir

well OP did you ever play at Casino on net? I got banned from it and they also closed my poker account. I cried for days I tell you (please note heavy sarcasm here). Yea it's a crap hole, but the SNGs and MTTs were soft as hell. That is the only reason to play there. I just hope you didn't lose too much money there. Move on, there are much better places to play. Actually I think any place is better than Pacific...other than Dobrosoft sites (Poker World; Choice Poker; Panther; etc.)

Re: Anyone else been barred by Pacific for no reason w/out explanation???
 

r u old enough to play legally?

Re: Anyone else been barred by Pacific for no reason w/out explanation
 

well OP did you ever play at Casino on net? I got banned from it and they also closed my poker account. I cried for days I tell you (please note heavy sarcasm here). Yea it's a crap hole,

------No I have never played at Casino on Net. They also closed yours?? Did they give you a reason? Did you ever get your money back?

Re: Anyone else been barred by Pacific for no reason w/out explanation
 

bump