Anyone else not getting Empire SNG histories today??
 

I haven't received one yet ... anyone else?

Re: Anyone else not getting Empire SNG histories today??
 

I have not either, I just sent them an email.

Re: Anyone else not getting Empire SNG histories today??
 

here is the dumb ass reply I got, I guess they think a VIP player has no idea what a hand history is, or how to get it. I need the tournament summaries which they don't seem to get.

Thank you for contacting us.

We record thousands of hand histories every day. Therefore, in order to retrieve the information you have requested, it would be necessary for you to provide us with a specific hand number or a tournament summery.

In order for us to assist you in the best way, please provide the following information:

- Tournament I.D
- Table number
- Date and approximate time of the tournament
- A hand number from the tournament

You can view all these details from the link "View the activity of your Account" link at the My Account section of the website.
You can retrieve hand histories from the Lobby by clicking on 'My Account' and selecting 'Request Hand History'. An email will be sent directly to your registered email address. You can request a maximum of 100 hands at a time for the last three months.

In the future please use the "Request Hand History" option to collect hand histories on a regular basis or please configure your hand history log.

Click on "Options" and then select "Hand History Logs configuration" and follow the instructions there. Once you do so all hand histories would be stored in your local drive and you may refer to the same any time. However this would also store the Hand History for a period of 30 days only.

Further you can also check the Hand Histories which are saved on your computer.

1. Open "My Computer" and then choose the "Local Disk C:"
2. Open the "Program Files" and select "EmpirePoker".
3. In the EmpirePoker folder you will have "Hand History" folder.
4. Once you open this folder you will see your personal folder containing the hand histories in chronological order.
5. Select the date and go through the hand histories.

Re: Anyone else not getting Empire SNG histories today??
 

I'm on Party and just looked, none for today. That's pretty annoying.

Re: Anyone else not getting Empire SNG histories today??
 

Dear Scott,

Thank you for contacting us.

We see that you have requested for couple of hand histories and your email account is blocking the mails from PartyPoker.com. We suggest you to validate your email account and then try to request for the hand history and you would receive them.

We also see that you have played many Single Table tournaments on 03-OCT-2005. However, we are sorry to inform you that we will not be send you any hand histories as we have a technical difficulty from our end. We suggest you to contact us after 24 hours from now providing us with the exact tournament id so that we will be able to send you the hand history for that particular tournament.

Note: Please do not disclose your password to any individual/organization claiming to represent us. We will never ask you for the password to your account. If you receive any email or phone call from anyone requesting you to provide your password please report it to us immediately.

Our Customer Care Department is available 24/7 to assist you via email.

Thank you for choosing us as your online gaming site!

Deepthi
Poker Customer Care


Deepthi, you can kiss my nuts. Why would my email be blocking partypoker.....

Re: Anyone else not getting Empire SNG histories today??
 

I received a similar popup msg from Empire. It was to a gmail acct. Changed my email to another gmail acct, it works now. Weird.

Re: Anyone else not getting Empire SNG histories today??
 

I am getting some 2-4 hours after they ended and some not at all.

Re: Anyone else not getting Empire SNG histories today??
 

With the latest PT patch, the tourneys will be entered automatically (only thing you miss is the hands that are played after you get knocked out and leave the table).

Re: Anyone else not getting Empire SNG histories today??
 

Will it still show what place everyone else finished? That is important to know.