Did I lose VIP status?
 

I'm starting to get a little worried here. I've sent two emails to VIP support, one early last week and one this morning, and have not received a reply and I no longer get information about the promotion they offered me two weeks ago. Not really sure where to turn to here to find out where I stand with my bonuses. Could they have taken away the VIP offer and not tell me? Suggestions?

Re: Did I lose VIP status?
 

This is just standard PP operating procedure. Ive played 20k hands this month and emailed VIP@pp 3 times along with an email to my vip reps personal email. Its going on 3 weeks since my first email and 1 week since my last without a response. Even when I was sending the emials I really didnt expect any type of speedy response. As it turns out their vip program is not so vip after all.

Re: Did I lose VIP status?
 

rigged

Re: Did I lose VIP status?
 

I wouldn't worry about it just yet. I've received fast responces from them before, but am currently waiting on a responce and it has been several days. Also, a friend of mine who is in the VIP, who generates a LOT of rake (more than 10k in a month) has also gone a few days without receiving a responce. One thing that might be true is that they don't respond on weekends.

Re: Did I lose VIP status?
 

They dont respond ever. PP CS sucks. PP VIP CS sucks. Simple as that.

Re: Did I lose VIP status?
 

Party Poker has turned the phrase "customer service" into an oxy-moron.

Re: Did I lose VIP status?
 

I'm in the same boat ... been emailing them daily for the last week - heard nothing.

But I'm giving them some leeway after their new beta software!