PokerStars sent my money to the great beyond
 

Ok, so I used to play on PokerStars a long time ago. (Around when I registered)

I cashed in 50 a few times...meh. Stopped playing online poker.

Fast forward 3 years or so, I moved, got married, moved again, and pick up playing online again. I signed up for Firepay again using a new email/new address/new bank account.


Anyway, now I recently cashed out $500 from PS, and the did the whole "rewind any of your old transaction thing" (IE if you cashed in 200 from Firepay, they refund any money to firepay before they allow you to get any money a different way". So they ended up putting $155 into a Firepay account that I don't have access to.

And now I'm afraid its gone.

PS support says "take it up with Firepay"
Firepay says "take it up with the merchant"

Anyone else have this problem?

Re: PokerStars sent my money to the great beyond
 

i think ps will do anything they can to help you in this situation, so if you try them again and they say you can't, then you'll have to talk to firepay.

how do you not have access to your account? you should be able to reset your password.

Re: PokerStars sent my money to the great beyond
 

[ QUOTE ]
you should be able to reset your password

[/ QUOTE ]

I can't

Re: PokerStars sent my money to the great beyond
 

I had Paradise do this once.

They refunded $50 to a credit card I hadn't had in years (from a bank that had since stopped funding gambling sites).

I ended up SOL.

Re: PokerStars sent my money to the great beyond
 

why not? call them and tell them you need to!

Re: PokerStars sent my money to the great beyond
 

Reason #477 not to use Firepay

Re: PokerStars sent my money to the great beyond
 

[ QUOTE ]
Reason #477 not to use Firepay

[/ QUOTE ]

Ive used Firepay several times and never had a single problem, plus its free. I also dont see how this is Firepay's fault.

Re: PokerStars sent my money to the great beyond
 

The same thing happened to me, only it was a Stars transaction to Neteller when I had specifically mentioned to Stars beforehand that I wanted any money credited towards my Firepay. They said it was against policy and i was SOL for a month or so until my dispute with Neteller was resolved (the reason for not wanting $ to go to them in the first place). If Neteller hadn't worked out my problems with them (a whole other story), I'd be anti-Stars as they pretty much did nothing to help me there.

Re: PokerStars sent my money to the great beyond
 

[ QUOTE ]
Ok, so I used to play on PokerStars a long time ago. (Around when I registered)

I cashed in 50 a few times...meh. Stopped playing online poker.

Fast forward 3 years or so, I moved, got married, moved again, and pick up playing online again. I signed up for Firepay again using a new email/new address/new bank account.


Anyway, now I recently cashed out $500 from PS, and the did the whole "rewind any of your old transaction thing" (IE if you cashed in 200 from Firepay, they refund any money to firepay before they allow you to get any money a different way". So they ended up putting $155 into a Firepay account that I don't have access to.

And now I'm afraid its gone.

PS support says "take it up with Firepay"
Firepay says "take it up with the merchant"

Anyone else have this problem?

[/ QUOTE ]

In this type of situation Firepay will keep the $$, see my BEWARE OF FIREPAY thread, I will bump.

Re: PokerStars sent my money to the great beyond
 

I really have steered away from firepay. Info@firepay.com ,Be ready to scan your drivers license and bank statement (hopefully you have the same registered bank, if not there is still hope). You have the same email still correct? Why do you no longer have access to your firepay? Just keep hounding their support till you get a response.

If you do get your firepay cash back, deposit it into partypoker. They can only accept firepay deposits, but cashouts must be done by igm or Neteller.