Party account closure and reopening, a question
 

I wish to close my existing Party account and reopen it, I think I'll need to send them an e-mail but do I need to give any excuses or reasons for doing so. Feedback much appreciated.

Re: Party account closure and reopening, a question
 

Party has gotten much stricter about this. Now, it usually isn't enough to just use a different email address and means of depositing. If you have a valid reason, they will listen, if not, they will ask you to continue to use the old account.

Re: Party account closure and reopening, a question
 

[ QUOTE ]
Party has gotten much stricter about this. Now, it usually isn't enough to just use a different email address and means of depositing. If you have a valid reason, they will listen, if not, they will ask you to continue to use the old account.

[/ QUOTE ]

What makes you say this?

Re: Party account closure and reopening, a question
 

[ QUOTE ]
[ QUOTE ]
Party has gotten much stricter about this. Now, it usually isn't enough to just use a different email address and means of depositing. If you have a valid reason, they will listen, if not, they will ask you to continue to use the old account.

[/ QUOTE ]Because recently, I had a player open a new account with a different email address and both account got frozen. Maybe they picked up his address? I dunno. Anyway, when he contacted them, they wanted to close the new account and have him continue to play on the old one. I had to intervene and explain why the new account was created.

What makes you say this?

[/ QUOTE ]

Re: Party account closure and reopening, a question
 

So what reason did you give for the creation of the new account.

"He wants rakeback" doesn't seem like it would work.

Or would it?

Re: Party account closure and reopening, a question
 

You say both accounts got frozen. That sounds like the original account was still open. Party has never (as far as I know) allowed multiple accounts.

My understanding is that you must close the original account to open a new one and then things will go much more smoothly.

Re: Party account closure and reopening, a question
 

[ QUOTE ]
So what reason did you give for the creation of the new account.

"He wants rakeback" doesn't seem like it would work.

Or would it?

[/ QUOTE ]
It wasn't because of rakeback. There is no rakeback on Party. The reason was he wanted to participate in one of our promotions and had thought that for the past two years he was under us, but wasn't. Since it was a friend of ours, and Party knew that, they closed the old account.

We will not open new accounts for previous Party players, as it is just too much hassle, unless the account has been inactive, and only then if I discuss it with Party first. I just don't have the time to go through getting frozen accounts unfrozen.

Re: Party account closure and reopening, a question
 

A quick look in the archives reveal that I do not necessarily have to provide a reason.

Another question though, how long should I normally wait? Or is it OK to immediately reopen an account?

Re: Party account closure and reopening, a question
 

The reason i normally give is that i no longer play on the site. I have not done this with a site and then opened a new account for RB or the like though.

Re: Party account closure and reopening, a question
 

[ QUOTE ]
You say both accounts got frozen. That sounds like the original account was still open. Party has never (as far as I know) allowed multiple accounts.

My understanding is that you must close the original account to open a new one and then things will go much more smoothly.

[/ QUOTE ]Players are unable to close their own accounts. Even if they request it from Party, the accounts really are not closed - they just make it so the player cannot log in. All of the data is still in their database and will cause a problem if any of that information is used in the new account.

Re: Party account closure and reopening, a question
 

DON'T say that someone wanted you to stop playing. I told them that my girlfriend wanted me to stop playing, and they took that as me saying that I have a gambling problem and I am never allowed to play on Party Poker EVER again. I called multiple times and they would not budge on opening either of the accounts.

Also, I had deposited some money, played, and won some money. They told me that they can only give me my original deposit back. I asked that if I had lost if they would have given me the entire amount back, and they said yes. What BS. Still working on getting that money, hopefully there's a check in the mail.

Re: Party account closure and reopening, a question
 

I got this e-mail from Party:
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Dear xxxxx,

Thank you for contacting us.

Please rest assured that your account "xxxx" is completely closed and not
just temporarily frozen.

I apologize for the e-mail which you received. It was sent in error.

However, in order to avoid your receiving such e-mails again, I have removed
your e-mail address from our mailing list.

Thank you for your patience and understanding with us in this matter.

Thank you for choosing us as your online gaming site!

Aren
Poker Customer Care

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So they probably didnt close the account even though they claim to have done it?