December VIP offers
 

I just got a call from the PP VIP club. I was just 'invited' in this month after giving them about 6k hands of action at the 5/10 SH tables. I had previously played at the skins.

My offer was $450 for 12,000 raked hands at 5/10 or above. I was hoping for a little better than $0.0375 per raked hand but its a start.

Like I said, I managed to get in after playing there for just ten days, but sent several emails to the VIP email. I would just be persistent and you shouldn't have too much trouble.

No Partial Bonuses?
 

I also was just given a december offer. I asked the guy who called me if I would receive a portion of the bonus if I did not hit my target hand number. He said that Party VIP would not be doing this. Damn. Is this correct?

Re: December VIP offers
 

Your words are clear, but please indulge me in asking for a clarification.

Was your offer specifically based on raked hands?

I ask because, while it was done this way in Oct / Nov, I've had a couple of emails from Party that specified that Dec awards would be based on points and not raked hands. And of course I do not have a Dec offer yet (it's the freaking 10th for crimeny's sake and I'm playing elsewhere without an offer).

Re: No Partial Bonuses?
 

I got a partial bonus for Nov, haven't heard anything from them for Dec

December VIP offers
 

I asked, and the Party representative said 12,000 raked hands at limits $5/$10 or above. It was not based on Party points or anything like that.

I asked about a partial bonus and the rep said no. I asked about a prorated bonus f I played above and beyond my 12,000 hand offer. The rep said no, unless it was significant (he mentioned doubling my requirement). The funny thing was when the rep said if I doubled my offer, my bonus would not necessarily double as the formulas are determined by the marketing group, whomever they are.

Re: December VIP offers
 

Thanks.

[ QUOTE ]
The funny thing was when the rep said if I doubled my offer, my bonus would not necessarily double as the formulas are determined by the marketing group, whomever they are.

[/ QUOTE ]

I know lots of folks here think it's fun to bash Party for a lot of the seemingly stupid things they do (you're not in any way doing this - I'm just using your quote as an introduction for my soapbox), but I tend to think that in a business this size, they tend to have reasonably good people who know what they're doing and are doing things that are good for the business but that look a bit silly to those of us on the outside.

However, I must admit that I am beginning to drift to the analogy of the "it's rigged" view with regard to Party's management by thinking that "the marketing group" really is a group of drooling idiots. This program, as viewed from a player's perspective, is very poorly run -- labor intensive without the cooresponding benefits one would expect for the business by investing all this labor, and communicated in a way that is confusing at best and outright contradictory at less than worst. The only explanation for the interminable delays and incompetence that makes any sense to mme is that Party is watching revenue numbers very closely on a daily basis and is trying to play with 6 different levers as the month wears on in order to spend the least but still hit the top-line numbers (i.e., Santa pack, football thingy, reload bonuses, VIP program, etc.) Just seems to be very poorly run.

Re: December VIP offers
 

No offer yet; but if they're calling people they'll never reach me since I use dial up.

So far all I've gotten is the generic email not related to VIP about the reload bonus, Santa's Party Crap, and their Sportsbook but Not a Sportsbook promo (to their credit it's "free").

I played 30k mix of 5/10 and 3/6 short last month.

Re: December VIP offers
 

Poorly run is an understatement.
A third of the month has gone by and we don't know what is what.This is not poor it is pathetic.
They should be working on January's offers now and not in Febuary.

Re: December VIP offers
 

"This [VIP] program, as viewed from a player's perspective, is very poorly run -- labor intensive without the cooresponding benefits one would expect for the business by investing all this labor, and communicated in a way that is confusing at best and outright contradictory at less than worst."

agreed about labor intensive. it's one thing if the vip labor were the $0.10/hr drones from india. it's another when they are from England $$$.

(yes i asked... the VIP person i talked to said she's located in England)

in this day and age of computers and actuary programs, i am surprised a billion dollar company is doing stuff by trial and error.

create a simple model (hire a math professor from Oxford), plug in some #'s (weekly offers), and adjust. then try to extrapolate that data into monthly offers.

Re: December VIP offers
 

Yeah. Especially since they have info on the response to previous promotions (reloads, etc.) over years and years of play. Even if they are trying to fine tune the quarter, there's no logical reason that this sort of promotional / loyalty program should be even close to this level of complexity / confusion / cost. Again, I don't want to disappear down the rabbit hole of "they're idiots" but I'd surely be interested if I were running marketing / a manager in marketing resonsible for this program's budget / a manger responsible for this program / a finance person allocating for this promotion / a director / a stockholder / etc. -- just makes no sense.

Re: December VIP offers
 

My favorite part is that they can't even put a system in place to show you how many hands you have played towards your goal.

How hard would it be for them to add a VIP section to the account website page so that we could keep track of this stuff?

Oh well.

Re: December VIP offers
 

Very well put....much better articulated than when I tried to say mostly the same stuff (but took about 6x longer to do so).


Not only are there all those issues of making it harder than it should be, etc etc...but they are actually HURTING their own profit and their players' motivation.

Tell the player they he gets $500 after 12k hands and that they have to play the full 12k to get the bonus.
that's all fine and dandy as far as I care.
But why wouldn't you want to pro-rate it for AFTER 12k hands to encourage more play? Do they want their players to stop playing at a certain point?
Just saying, "You'll get an additional $100 for each 2400 hands you play above and beyond 12k" would get generate increased play from their players which is, I thought, what they wanted.

It seems to me that the reason they are not doing this (or...have stopped doing this, since they were attempting to do something like this before) is become some management person there said, "No. It's too complicated to have to sit there and figure it out for each player. Just give them one goal to reach and that's it."

It's as if they have to sit there with big charts and do all the calculations by hand and they just don't want to be bothered to figure out what the full payment should be for someone who plays 24,623 hands at an incentive rate of 3.75-cents per hand.

this is the 21st century.
It's not that complicated.
Make it automated (unless for some reason Party actually doesn't WANT to make a better profit and encourage their players to play more).


FWIW - haven't gotten an offer. My phone's been acting weird though...but pretty sure they didn't try to call me.

Re: December VIP offers
 

I agree that they should do what you describe in your post. Last month's offer had at least the element of those ideas in that they set a base goal of xxxx points for x amount of money, but if you did about 1/3 more in points (I think it was close to that) then you would get a larger bonus.

Pro-rating w/o much of a cap on the bonus would certainly serve as greater motivation to play.

Re: December VIP offers
 

What is the email address to request VIP memmbership?

Re: December VIP offers
 

[ QUOTE ]
What is the email address to request VIP memmbership?

[/ QUOTE ]Prior to being accepted in the program, you should email info@partypoker.com - they will get it to the proper department - after you are in the program, you can email vip@partypoker.com

Re: December VIP offers
 

50/50 chance of not being answered tho

Re: December VIP offers
 

I wrote Party yesterday and asked about not receiving my Dec. offer. Their response seems to say no more money.


Dear Scott,

PartyPoker.com VIP Club has been setup to reward player who generate a high number of Player Club Regular Points every month playing at our tables. Members of our VIP Club will benefit from Monthly Promotions, personalised email and telephone support, special freerolls, cash redemption for Player Club Points and invitations to special land Based events.

The VIP Club is still in itýs infancy but we are constantly striving to improve the service available to our VIP Players. It has been our aim from the outset to issue all offers to our VIP Players in the format of Player Club Regular Points. Initially, we made some tentative offers to a small number of playerýs in a slightly different format. However, rest assured that all future offers, to all players, will be made in Player Club Regular Points.

I am delighted to confirm that a PartyPoker.com VIP Club offer will be sent to you by pop up and email in the coming weeks. All VIP Player will have received a login pop up with details of our PartyPoker.com VIP Club reload bonus. Use the Bonus Code "30TO100MORE" when you make your next deposit before 16-DEC-05 23:59 EST and get 30% extra (Max $100) in your bonus account. Restrictions apply.

In the meantime, why now check out our Santa's Sack Promotion. This promotion offers of players a chance to earn cash for Player Club Regular Points. For more information, please go to the following address: http://www.partypoker.com/news/event...arty_pack.html

For details of how to earn Player Club Regular Points, please go to; https://secure.partypoker.com/my_acc...c_details.html

If you have any further queries, please do not hesitate to contact us. Our email address is vip@partypoker.com


Sinead
PartyPoker.com VIP Club

Customer Care Initially, we made some tentative offers to a small number of playerýs in a slightly different format. However, rest assured that all future offers, to all players, will be made in Player Club Regular Points.

Re: December VIP offers
 

Ouch. Burn by party. How many hands did you play?

Re: December VIP offers
 

This looks like a typical form response by someone who doesn't know that you were one of those players who has already received (and played through) previous offers).

Re: December VIP offers
 

[ QUOTE ]
Sinead
PartyPoker.com VIP Club

Customer Care Initially, we made some tentative offers to a small number of playerýs in a slightly different format. However, rest assured that all future offers, to all players, will be made in Player Club Regular Points.

[/ QUOTE ] You are saying that the above was at the end of the email you received from the VIP department?

Re: December VIP offers
 

[ QUOTE ]
50/50 chance of not being answered tho

[/ QUOTE ]Our players receive a response within 48 hours. If you happen to be a player under us, please let me know and you will have your VIP offer within 2 days for the current month, unless it is after the 15th of the month, in which case it will begin the next month.

Re: December VIP offers
 

[ QUOTE ]
[ QUOTE ]
Sinead
PartyPoker.com VIP Club

Customer Care Initially, we made some tentative offers to a small number of playerýs in a slightly different format. However, rest assured that all future offers, to all players, will be made in Player Club Regular Points.

[/ QUOTE ] You are saying that the above was at the end of the email you received from the VIP department?

[/ QUOTE ]

Sorry for any confusion.

The part in bold was highlighted from the letter, but my skills of using bold added the part at the end instead of bolding the same text in the letter.

Re: December VIP offers
 

[ QUOTE ]
[ QUOTE ]
[ QUOTE ]
Sinead
PartyPoker.com VIP Club

Customer Care Initially, we made some tentative offers to a small number of playerýs in a slightly different format. However, rest assured that all future offers, to all players, will be made in Player Club Regular Points.

[/ QUOTE ] You are saying that the above was at the end of the email you received from the VIP department?

[/ QUOTE ]

Sorry for any confusion.

The part in bold was highlighted from the letter, but my skills of using bold added the part at the end instead of bolding the same text in the letter.

[/ QUOTE ]
Ok - I was wondering if they said it twice. This is confusing, because literally, it means that the bonus will be in the form of points, yet I think it means they derive the bonus from the points accumulated.

I will find out what they mean by this.

Re: December VIP offers
 

I sent Party an email asking what I had to do to get into the VIP club. Apparently I'm already in the club.



Thank you for contacting us.

The VIP Club has been setup to reward players who generate a high number of Player Club Points every month playing at our tables.

We assess players on an individual basis, taking into consideration level of play and length of time spent at our tables. Players who meet our criteria, are invited to join the PartyPoker.com VIP Club.

Members of our VIP Club will benefit from Monthly Promotions, personalized email and telephone support, special freerolls, cash redemption for Player Club Points and invitations to special land Based events.

We have already identified your level of play as being satisfactory to be able to invite you to join the VIP Club. I am pleased to inform you that you are officially a member of the Partypoker.com VIP Club.

As a result of being a VIP, you where offered a VIP reload bonus 30TO100MORE that you have already used.

The VIP offers may change from month to month.

We are working on new and exciting offers for the future so at this moment in time I can not give you any specific details about future offers.

Please do keep a look out for emails and post login pop-ups with more info on VIP Offers.

If you require further assistance please do not hesitate to contact the VIP team by email at vip@partypoker.com.

We wish you the best of luck, and thank you for choosing us as your online gaming site.

James Wahnon
PartyPoker.com VIP Club
Customer Care



Damn, that kind of seems like a crappy deal. Where are all my $1200 offers like everyone else has been getting?

Re: December VIP offers
 

I emailed party to see where the VIP bonus was and got a similar reply. They informed me that the 30TO100MORE bonus was my VIP bonus for the month. Seems pretty weak since last month my deal was terrible and my rep promised me a better deal this month if I moved the majority of my play over to party. I didnt play a ton on party last month but I did put in a little over 19k hands @ 3/6-5/10. Apparently this month I am worth a reload bonus.

Again, not so VIP of them.

On a side note: My VIP rep made my original offer to me for $100 since he had no idea of my play and told me my offer this month would be much better. When I was finally paid for last month he sent me an email informing me that he had credited my account with $250.

I guess that means they were impressed enough with my play to credit me 2.5 x my original deal but not so impressed that they would have a problem dropping it back down to $100 this month.

Maybe I should just shut up and be thankfull for the extra $150 last month.

Re: December VIP offers
 

[ QUOTE ]
[ QUOTE ]
Sinead
PartyPoker.com VIP Club

Customer Care Initially, we made some tentative offers to a small number of playerýs in a slightly different format. However, rest assured that all future offers, to all players, will be made in Player Club Regular Points.

[/ QUOTE ] This is confusing, because literally, it means that the bonus will be in the form of points, yet I think it means they derive the bonus from the points accumulated.

I will find out what they mean by this.

[/ QUOTE ]
The explanation I got was that - Eventually all offers will be made based on points, but they are not to that point yet.

The statement is pretty forward thinking, and still just a thought.

Re: December VIP offers
 

I got this same ridiculous email today. I was offered $710 last month for 30k hands and this month my offer is $100 flat? WTF? I'm on pace for 10k+ MGR this month and they give me $100. Wow, thanks Party...

Re: December VIP offers
 

It's almost as if they are trying to chase us away.

Re: December VIP offers
 

[ QUOTE ]
It's almost as if they are trying to chase us away.

[/ QUOTE ]
i agree, except i have no where to run too.

Re: December VIP offers
 

Am I going to receive a December offer? I have escalated my play, both in limits and in # of hands played. I am now playing NL1000 6 max. about 1500 hands per day. Please get back to me ASAP.

-------------------------------------------------

vip@partypoker.com wrote: Dear Nick,

Thank you for contacting us.

Firstly, I would like to start by letting you know that the VIP offers may change from month to month, hence the offer you receive this month may not be cash redemption for Player Club Points earned like the last offer you received.

We are working on new and exciting offers for the future so at this moment in time I can not give you any specific details about future offers.

The bonus code you received 30TO100MORE is a targeted reload bonus for VIP Players that you are eligible for.

Please do keep a look out for emails and post login pop-ups with more info on VIP Offers.

If you require further assistance please do not hesitate to contact the VIP team by email at vip@partypoker.com.

We wish you the best of luck, and thank you for choosing us as your online gaming site.

Should you require further assistance, our Customer Care Department is available 24/7 to assist you via email.

Thank you for choosing us as your online gaming site!

Alfred
PokerPoker.com VIP Club
Customer Care

----------------------------------------

This is ridiculous. This pathetic 30% to $100 is not what I was promised by the person who contacted me last month by phone. I cleared the $100 in 20 minutes of play already. I was offered $710 last month and this month when I am playing much higher staked I am offered $100??? I have already contributed $3,231.60 in rake the first 12 days of this month. This is a slap in the face. If you do not contact me with a more acceptable bonus program I will be forced to take much or all of my play elsewhere.

-----------------------------

Dear XXXXX ,

Thank you for contacting us.

In regards to your email, we would like to inform you that we offer 2 promotions in December: TOUCHDOWN! and Santaýs Party Pack.

For further information, just have a look on the following link:

http://www.partypoker.com/news/event...all_promo.html

http://www.partypoker.com/news/event...arty_pack.html

As we see that you are a special player on our site we would like to offer you a 20% Deposit Bonus up to a maximum of $100 on your next deposit through the iGM-Pay Deposit option.

This is a release-restricted bonus. You will be required to play 5 times the bonus amount in raked hands within 30 days of your deposit (using your checking account).

Please quote the bonus code "IGMPAY" when making your deposit and we will do the rest.


Thank you for choosing us as your online gaming site!

Aurelie
VIP Club
Poker Customer Care

--------------------------------------

You're kidding right?

Re: December VIP offers
 

OMG.. I guess i will receive the same answer if i email them.. In November i got more than 45000 points and paid more than 11000$ in rake and they are making fun of us. I am waiting for pokerstars to announce their VIP program.

Re: December VIP offers
 

[ QUOTE ]
As we see that you are a special player on our site we would like to offer you a 20% Deposit Bonus up to a maximum of $100 on your next deposit through the iGM-Pay Deposit option.

This is a release-restricted bonus. You will be required to play 5 times the bonus amount in raked hands within 30 days of your deposit (using your checking account).

Please quote the bonus code "IGMPAY" when making your deposit and we will do the rest.


[/ QUOTE ]

This is classic!! I always like when they add that onto the end of an email.

Im suprised they didnt notice that you were super special and offer you this one.

[ QUOTE ]
TELL A FRIEND AND YOU GET $50 AND YOUR FRIEND GETS $25,

[/ QUOTE ]

Re: December VIP offers
 

lmao. well the first one was a form letter. I got it also. the second one is just funny.

Re: December VIP offers
 

Here's the latest reply to my "You're kidding right?" response. At least they mention something relevant...

Dear xxxxx,

Thank you for contacting our Customer Care team.

Firstly these offers are not your December deal this in being put
together now, and should be with you shortly.

I am sorry you feel we do not offer a competitive incentive program,
but we stick by our offers, so far this month we have given you the
chance to win $1 million for the "Touchdown" promotion with $400 up for
grabs for just answering the five football questions each week, we also
offered you the chance to take part in the "Santa's party pack" offer (you
have 9 days so far this month already were you have earned enough
points) were you could have earned an extra $300, we have given you a
deposit bonus worth upto $100. so in total you have had the chance to re
coupe $800 without the main December promotion, which for most players is
about 20/25% of the what you put in.

So please keep an eye on the "news and events" page on the web site and
also by logging into the "my account" section you will see any targeted
promotions which you are eligible for. please be patient and we will
send you a further deal for December.

If you have any further queries, please do not hesitate to contact our
customer care department at any time. We are here 24/7 to assist you
via email at vip@partypoker.com

Enjoy your Day
Darren
VIP Club
Customer Care Department

Re: December VIP offers
 

At least they said that this 100$ was not your December deal and they will send you soon a good offer:) Let us know if they/when they send u an offer. Good luck btw

Re: December VIP offers
 

lol... 12/14 and still no offer yet [img]/images/graemlins/frown.gif[/img]

Re: December VIP offers
 

so I sent an email directly to the promotions offer, and got this reply:

> We have not yet put out a VIP offer for December, and I know this does not
> look good as it is the 14th of the month.
>
> We will try and get it out as soon as possible.



my response:


Hi XXXXX,

I was looking over my records the other day and it looks like Party Poker has taken somewhere around $25,000 worth of rake from pots that I have won on the site. Crazy, huh?

So I've been thinking a lot the last couple of days about how I got totally burned on my november bonus, and now this. And I've realized that this december bonus when (if?) it comes had better be one hell of an offer (and soon), or I am done with PP. Just thought you'd like to know.

patiently waiting,
XXXX




fyi - the november burn was completing ~90% of my raked hand requirements but only getting 62% of my bonus. The reasoning? playing at a lower level than I was in Oct (thanks for rubbing it in that I suck at poker you [censored]). this after being told by numerous reps over the phone that the level I played at didn't matter - explaining the refusal to email concrete offers, they are just making this [censored] up as they go

Re: December VIP offers
 

That really sucks getting paid the 62% of the bonus for the 90% of the hands and above all the stupid excuses :/ I cannot stand stupid excuses.

Re: December VIP offers
 

I too can't stand stupid/bad excuses.

My situation wasn't quite so bad.

Even though they were short in paying me I did actually get the Thanksgiving pop-up bonus thingee too so I actually got paid a little bit more than the original offer (because they accidentally sent me a 2nd offer I think).


Before that 2nd payment came in though (at which I point I stopped arguing) I had a few e-mails with Darren ALL of which were trying to convey to him that what I was told initially should be what Party stands by.
And it's like he's got his hands over his ears and is just saying, "But if we did it that way then that would be wrong."
Ummmm...Darren...if doing it that way is wrong for you guys then don't do it that way to begin with. That was the offer I received and you guys DID change the rules.



My last e-mail on this to them:

I understand you might be following company policy here or perhaps you are caught in the middle somewhat.
But I have still been wronged in this matter.

The offer that was extended to me was quite clear in this regard.
If I played hands amounting to 78% of the target then I would receive money that is equal to 78% of the incentive money.
There was no way that this could have been misunderstood yet you are trying to make it sound like your version was part of the deal all along (that if I failed to meet the target that Party could pay me less than the equivelent of the goal-money).

I was told that if I played 50% of the target I would get exactly 50% of the money. And if I played 75% of the target I would get 75% of the money...etc etc.

You may think that your way of going about the deal is appropriate but if the rules were changed (from the way it was explained to me) or the info I received was no longer accurate then I most certainly should have been notified.

I have a right to know the rules BEFORE spending a whole month pursuing the target and the goal-money....yet Party is changing these rules AFTER the fact.

I don't think this situation is terribly fair nor do I believe it reflects well on your company.

I know other Party VIP'ers who were told similarly as I was. They are equally upset that they have been under-paid from what they were told they were going to get.

If your company wishes to do it in the future the way that you are outlining then that's fine.
But for this month's terms I can only go by what I was told of how it would work...and that is quite different from what Party is telling me now.


Thanks for your attention in this matter.

I will base my decision on whether to continue to play at Party on your response to this situation (and possible remedy) as well as whatever offer I may be receiving for December (speaking of which...these offers are coming quite late aren't they? I would think Party would have wanted to send these out by now).


Thanks again,
xxxxxxxxxxx




Daniel's stellar response (which I'm still not sure I really understand...but maybe it's all tied in to that 'rake' stuff that everyone else is getting in responses):



Bob:
I am sorry you are still unhappy with the bonus we have given you.

We are not changing the rules, but you must understand the when the goals were set the offer that was made to you was based on you achieving that goal. By not meeting the stated goal we cannot be expected give you what would amount to an even greater bonus for less play.

Had you played a lesser number of hands but still achieved the projected activity level we would have been able to give you an equal percentage of the bonus.

I hope this makes sense, and I appreciate your understanding.

Thank you,
Daniel Wexler

Re: December VIP offers
 

[ QUOTE ]

We are not changing the rules, but you must understand the when the goals were set the offer that was made to you was based on you achieving that goal. By not meeting the stated goal we cannot be expected give you what would amount to an even greater bonus for less play.

[/ QUOTE ]

Wow, this is total gobbledegook.

Good to know Party weeds out reps who have a basic understanding of grade school mathematics. [img]/images/graemlins/confused.gif[/img]