betholdem sucks at accounting...
 

i deposited 500 bucks after signing up for their "35% rakeback" offer. they also gave me a 120 dollar bonus for their sportsbook. i bet it all on the 49ers/eagles game last week and lost. so i went and played poker for a bit, got crushed by the 0 players playing and ended with 401. i didnt like the site so i went to withdraw. and when i went to withdraw the 401 they said i had a pending bonus i had to cancel first. so i called and asked them to cancel my bonus and send 401 to my neteller account. they sent 281 and said that they took the other 120 to make up for the bonus. i reminded them that they lost no money on the bonus and i am confused as hell as to how they could possibly use that kind of logic to decide to keep my money. are they insane here or am i just being unreasonable? i thought "bonus" meant bonus, and not "if you use it, we'll just take your money".

rj

Re: betholdem sucks at accounting...
 

okay, so now they figured out their problem and gave me my money back, but now they are saying i cant withdraw for a month. my immediate response, "are you guys trying as hard as possible to get me to never play here again? because its working. supervisor please."

rj

Re: betholdem sucks at accounting...
 

after the supervisor swore at me a few times and told me that she wouldnt send me deposit though FOR 30 DAYS!!! she told me to call their manager tomorrow morning. i would seriously consider blacklisting this site. is there anyway i can transfer this money to another prima skin and withdraw that way? these people are like theyre trying to repel customers at an astonishing rate.

rj

Re: betholdem sucks at accounting...
 

I had some similar problems with them adding a bonus that blocked my cashout; it took several emails to clear it up but they did let me cashout. Accounting seemed very incompetent, adding a bonus in the wrong place, etc. They seem to be ok for the most part, haven't heard too many problems similar to yours. I like to play at Prima w/35% rakeback, but I still am a bit hesitant to keep more than two or three buy-ins for my regular game there. Hope your situation works out ok.

Re: betholdem sucks at accounting...
 

[ QUOTE ]
I had some similar problems with them adding a bonus that blocked my cashout; it took several emails to clear it up but they did let me cashout. Accounting seemed very incompetent, adding a bonus in the wrong place, etc. They seem to be ok for the most part, haven't heard too many problems similar to yours. I like to play at Prima w/35% rakeback, but I still am a bit hesitant to keep more than two or three buy-ins for my regular game there. Hope your situation works out ok.

[/ QUOTE ]

yep, looks like im gonna have to wait 30 days to get my money. i told them i would tell all my friends never to play at their site, so i give that advice to everyone on this board. my parting words to the supervisor were, "you know whats funny? in 30 days ill have my money, and you guys will have one less customer. i dont know why im the one whos mad."

rj

Re: betholdem sucks at accounting...
 

THey waived

[ QUOTE ]
Bonus funds, plus deposit amount must be rolled over at least five (5) times before bonus monies can be withdrawn

[/ QUOTE ]

and you somehoe feel cheated?

If you didn't want to clear the sports bonus you shouldn't have bet it.

Re: betholdem sucks at accounting...
 

please explain to me how them holding my money for 30 days will somehow make them feel better? because it wont, and its convinced me to never play at their site again, what a fantastic business plan. do something stupid based on principle and lose customers, boo yah!

rj

Re: betholdem sucks at accounting...
 

I'm sure you can withdraw. They do charge for more than one withdrawl in a 30 day period. This is all spelled out in the T&C.

So your complaint comes down to they are giving you $120 free money, but you won't play there becasue they aren't giving you the free money fast enough. I am sure they will miss your action.

Re: betholdem sucks at accounting...
 

Interesting, I had a very bad situation with them as well. I deposited for the sign-up bonus, and played the required hands (as it shows on the front page of their software), i emailed them for the bonus and they told me that I hadn't played enough hands.
I refused to play more hands, and just kept emailing them, until over 24 hours later they acknowledged I had enough hands for the bonus (the same amount I had played when I first requested the bonus).
They never credit me with the bonus, so I request it from live support (through the sportsbook webpage). They notice the error, and credit me the bonus (this is after 3 days of emails with them claiming I had got the bonus, even though it was never credited).
When I try and cashout, they claim that I had been given the bonus twice, and remove the bonus amount from my account. I basically lose it at this point.
I finally did get the bonus after around 30 emails to them. Took over a week from the time I completed the bonus to the time I got this straightened out and cashed out.
Would never play there again, and would advise anyone else to skip this one..plenty of others.

Re: betholdem sucks at accounting...
 

[ QUOTE ]
I'm sure you can withdraw. They do charge for more than one withdrawl in a 30 day period. This is all spelled out in the T&C.

So your complaint comes down to they are giving you $120 free money, but you won't play there becasue they aren't giving you the free money fast enough. I am sure they will miss your action.

[/ QUOTE ]

respond again when you can read.

rj