Hey everybody - I\'m whining to Party again!!
 

Considering that I probably got a bit better than I deserved in my last situation I'm not sure I'm going to pursue this one much further.
I almost feel bad about 'making a stink' as it were.

However, it is another situation that I don't think Party is handling correctly.

If they admit to a problem with their software then why shouldn't I be compensated some for the problem in that software?

I almost laughed when I got re-connected and saw that I was not awarded the pot....because I started thinking, "well...guess I get to drop another line to party cust-support."

Oh well...no huge worries here.

I might actually defer to the judgement of the zoo as to whether to continue pursuing this matter or not.

Again...please note in the e-mail correspondance that Party admits it was a flaw in their disconnect-protect feature.

As always...ENJOY!!


--------------------------------------



Hi there - I was disconnected in hand #xxxxxxxxxx but my disconnect-protect was not enabled.

I was wondering why this was.

I had my full allotment of disconnect-protects when I started playing...and when I reconnected I got a pop-up telling me that I no longer had any disconnect-protects available.

If I no longer had any available, then doesn't that mean that my DP's were used?

Why wasn't I put all-in and be allowed to win this hand?


Thank you,
Bob


5/10 Texas Hold'em Game Table (Limit) - Mon Nov 14 EST 2005
Table Table -- Seat 9 is the button
Total number of players : 10
Seat 1: Me ( $393)
Seat 2: ccccccc ( $218.49)
Seat 3: LLLLLLLl ( $57.50)
Seat 4: DDDDDDDD ( $320.49)
Seat 5: eeeeee ( $163)
Seat 6: JJJJJJJJ ( $117)
Seat 7: jjjjjj( $150)
Seat 8: SSSSSSSS ( $168.03)
Seat 9: tttttt ( $103.21)
Seat 10: ssssssss ( $355)
sssssss posts small blind (2)
Me posts big blind (5)
** Dealing down cards **
Dealt to Me [ Th, Ad ]
ccccc raises (10) to 10
LLLLL folds.
DDDDD folds.
eeeee folds.
JJJJJJJ folds.
SSSSS folds.
tttttttt calls (10)
sssssss folds.
Me calls (5)
** Dealing Flop ** : [ As, 2d, Ts ]
Me bets (5)
cccc raises (10) to 10
ttttt calls (10)
Me raises (10) to 15
ccccc calls (5)
tttttt calls (5)
** Dealing Turn ** : [ 3h ]
Me bets (10)
cccccc folds.
tttttt calls (10)
** Dealing River ** : [ Tc ]
Me could not respond in time.(disconnected)
Me folds.
** Summary **
Main Pot: $94 | Rake: $3
Board: [ As 2d Ts 3h Tc ]
Me balance $358, lost $35 (folded)
ccccc balance $193.49, lost $25 (folded)
ttttttt balance $162.21, bet $35, collected $94, net +$59


---------------------------------


Dear Bob,

Thank you for contacting us.

We apologize for the inconvenience caused in this regard.
While checking the hand history, we see that your disconnect protection
was not enabled and you have lost $35 in this hand. We have escalated
the issue to the Technical team, who would check on same and get this
resolved. However, as a sign of good faith we have added the $35 back to
your account.

We appreciate your cooperation and understanding in this regard.

Thank you for choosing us as your online gaming site!

Prasen
Poker Customer Care


--------------------------------------


Thank you for the $35.

However, please note that in the hand I had a full-house (Tens over Aces).
My hand was practically guaranteed to win the pot (the only hand that could have beaten my AT would have been someone with AA...and I highly doubt my opponent had AA).


Of course, you can check the hole-cards of the other players to make sure that I did indeed have the best hand.


$35 is only the amount that I had bet into it.
The pot was significantly larger than that.


Is further compensation warranted in such a situation?

If it was a flaw in the software that did not enable the disconnect-protect properly then I believe I should be awarded the amount of money in the pot at the time of my disconnect.

Thank you.
Bob


------------------------------


Dear Bob,

Thank you for contacting us.

We understand that there was a problem in the hand (disconnect protection was not enabled). It is also seen that you would have won the hand
if you were connected to the table or the disconnect protect was enabled. However, as there was a problem with the feature, money was awarded to the next best hand.

If you notice the fact we did try to compensate with the best that can
be done. We can assure you that the problem you have faced will be
fixed, but then will not be able to compensate any further.

Thank you for choosing us as your online gaming site!

Prasen
Poker Customer Care

Re: Hey everybody - I\'m whining to Party again!!
 

Party should either give you the entire amount you would have won or nothing at all. By only giving you some of the money you would have won, Party is sending a mixed signal. "Yeah, our software caused you to lose the pot, but we're only willing to take respobsibility up to a point."

Re: Hey everybody - I\'m whining to Party again!!
 

I did not think you were whining in the other post (although I would have simply given you one buy-in as compensation) nor do I think you are in this one.

Party advertises a "Disconnect Protect" feature as a benefit to customers. Unless you were multitabling and the DP's were used on other tables prior to this one, then you should have won the pot.


[ QUOTE ]
It is also seen that you would have won the hand
if you were connected to the table or the disconnect protect was enabled. However, as there was a problem with the feature, money was awarded to the next best hand.


[/ QUOTE ] Since it was a fault of their's they should compensate you for the full pot amount since that is what an appriopriately functioning DP feature would have done. Refunding only your investment in the pot is ridiculous.

Re: Hey everybody - I\'m whining to Party again!!
 

[ QUOTE ]
Since it was a fault of their's they should compensate you for the full pot amount since that is what an appriopriately functioning DP feature would have done. Refunding only your investment in the pot is ridiculous.

[/ QUOTE ]

Re: Hey everybody - I\'m whining to Party again!!
 

[ QUOTE ]
[ QUOTE ]
Since it was a fault of their's they should compensate you for the full pot amount since that is what an appriopriately functioning DP feature would have done. Refunding only your investment in the pot is ridiculous.

[/ QUOTE ]

[/ QUOTE ]

how seriously will they take a threat not to play at their site for X days?

Re: Hey everybody - I\'m whining to Party again!!
 

Yeah...that's kind of what I thought as well.
It's either their fault that the DP didn't work or it isn't.


I was on 3 party tables at the time.

But one of those was a single-table satellite....and I don't think it was used on that. I returned fairly quickly and I wasn't even sitting-out on that table when I got back.

I still had 15 seconds to act on my hand at that table (having just folded PF on the previous hand right before the disconnect).


So I really don't think that my DP's were all used up and it should have gone into effect on the table where I had the full-house.


Instead of banging my head against the wall with party-support I've decided to bug Mike O'Malley again about it with DEEP apologies for being such a whiner and getting into yet another situation so shortly after they were so generous the last time around.


FWIW - I can remember several MONTHS going by without having to contact party, empire or stars support about anything at all.
But I've had 3 situations develop this week and it's getting kind of weird.


(the other situation I reported on over in the affiliates forum...I hadn't gotten paid for my October play by the VIP-club...and then when they paid me they shorted me by $125 because they completely forgot that they had promised a different amount. but that got straightened out pretty quickly)

Re: Hey everybody - I\'m whining to Party again!!
 

They might take it seriously...but I don't think it's appropriate in this situation. Nor would I be interested in resorting to such tactics.

"Pay me or I'll stop playing on your site" just isn't my style.

Re: Hey everybody - I\'m whining to Party again!!
 

I think this new situation deserves much more compensation than the last one. I hope you get your money.

Maybe we should start a thread about all the situations where Party has screwed us with their standard e-mails and haven't compensated us as we deserved.

We could dedicate the thread to "Mr. Enjoy" and see how he reacts......

Out of topic but about Party Gaming anyway, I took a shot at their Starluck casino (100% first sign-up bonus up to 100$) As a dane, I had to wager the 200$ 24 times instead of the usual 8 and after I had spent 3 hours at the BJ table, I had 300$. I then contacted their support to make sure I had met the clearing conditions and a very nice lady congratulated me telling me that now I could cash out, which I did. 10 days later, as there was no sign of the money in my neteller account, I contacted them again and got to know that they had to verify my play and the amount I had won and that it was scheduled in a week. Mentionning that I was preferred player at Party didn't help (even if it is the same people that handles the cashouts).

Maybe "Mr. Enjoy" can explain to them what the odds are that I ever show myself at a place that takes almost 3 weeks to pay you (if they do pay at all).

Re: Hey everybody - I\'m whining to Party again!!
 

why would you keep playing at party when hands like this cost you 4 or 5 hours of playing 2BB/100 poker? I don't get it....

Re: Hey everybody - I\'m whining to Party again!!
 

Bob,

Other than you feel its embarassing to be emailing them in such short succession about problems that cost you money (or potentially cost you money anyway in the other stalling/collusion thread) I don't see why you should back off.

If these incidents happened six months appart would you pursue them fully? I suspect you would. If PP has made a mistake and you believe you should be compensanted, I see no reason not to pursue it to a conclusion, whether that be in your favor or not.

You don't need to be embarrassed to stand up for yourself when it's PP that is making the mistake.

--Zetack

Re: Hey everybody - I\'m whining to Party again!!
 

i'd pursue this further

this is their fault; i realize they already paid the 2nd place player the entire pot, but they need to own up to this mistake (which they did in the email) and then make amends (they partially did this, but need to give u the rest of the pot)

Re: Hey everybody - I\'m whining to Party again!!
 

[ QUOTE ]
I think this new situation deserves more compensation than the last one. I hope you get your money.

[/ QUOTE ]

Re: Hey everybody - I\'m whining to Party again!!
 

Good luck Bob, I am in day 6 of "You have a gambling problem and are banned from Party Gaming sites" without any resolution. They sure are a joy to deal with.

Re: Hey everybody - I\'m whining to Party again!!
 

they are basically calling a do-over, which I think is a good way to meet in the middle. anyone who would rather have nothing hates money.

however, I do think that you should be awarded the full pot, though it may not be worth arguing. it's not a repeatable enough offense for the principle of "potential future earnings lost" to come into play, really.

Re: Hey everybody - I\'m whining to Party again!!
 

fold preflop [img]/images/graemlins/tongue.gif[/img]

Re: Hey everybody - I\'m whining to Party again!! *DELETED*
 

Post deleted by Mike Haven

Re: Hey everybody - I\'m whining to Party again!! *DELETED*
 

Post deleted by Mike Haven

Re: Hey everybody - I\'m whining to Party again!!
 

Okay - issue resolved (mostly):

Mike got back to me and informed me that I only had 1 DP available.

Not sure why regular support couldn't have informed me of that.

" 11/12/2005 1:50 DP used xxxxxxxx
11/14/2005 0:44 DP used xxxxxxxx
11/14/2005 0:50 DP reset processed N/A "


I also don't particularly care for the whole system on party in this regard either.
I use one a couple days earlier, but if I don't click on the little 'reset DP' thing in the lobby and/or don't magically somehow know that I don't have 2 DP's available then it's possible I'll have some sort of trouble at the table.

Additionally, in the thread with BicycleKick reporting on a similar issue...for those who are playing up to 10 tables it's pretty silly and inadequate to only have DP on 2 of them.



However, I did see that their own rules were, in fact, followed in this...even if they are a bit silly.

My objection was based on the fact that supposedly my DP didn't function properly and that I had two available as the previous C/S guy told me.


In Mike's e-mail to me I learned that a mere second made the difference here between getting my DP used on the table that I actually gave a damn about:


"Hand History for Game xxxxxxxxxxxx

00-44-54: Me could not respond in time.(disconnected)

00-44-54: Me Disconnect Protection enabled.



Hand History for Game xxxxxxxx

00-44-55: Me could not respond in time.(disconnected)

00-44-55: Me folds."

"Your turn to act came due on the first table 1 second before the second table, so the 1 remaining DP was enabled there. The AT hand was on the second table.

The CS Rep erred in responding to you that it was a technical error. "

Re: Hey everybody - I\'m whining to Party again!!
 

[ QUOTE ]
Unless you were multitabling and the DP's were used on other tables prior to this one, then you should have won the pot.



[/ QUOTE ]
Mike if you are simply going to steal everything I write you should at least give me a decent VIP bonus.

Re: Hey everybody - I\'m whining to Party again!!
 

[ QUOTE ]

why would you keep playing at party when hands like this cost you 4 or 5 hours of playing 2BB/100 poker? I don't get it....

[/ QUOTE ]


these types of hands don't happen that often of course.

Even if I do get disconnected the chances of it happening while I'm holding a monster ANd of the DP somehow going to a different table are not very high.

There is also the chance I could benefit from the same situation if someone else gets disconnected.

I can get disconnected from other sites too...and sometimes they don't even have DP protection (like on the Stars No DP tables).


It's just one of the risks you take when playing internet-poker.

It can happen to ANYBODY.
You could play some big MTT and be at the final-table and have some kind of disconnect problem or outage in your area that costs you $100k.

Re: Hey everybody - I\'m whining to Party again!!
 

Haha... I had to deal with the same thing. They would not budge, so now I have to play under a different identity.

good luck

Re: Hey everybody - I\'m whining to Party again!!
 

Mike got back to me and informed me that I only had 1 DP available.

It wouldn't have helped even if you knew that beforehand, since you can't reset your DP:s from 1 to 2, it only works from 0 to 2.

Adde

Re: Hey everybody - I\'m whining to Party again!!
 

[ QUOTE ]
Good luck Bob, I am in day 6 of "You have a gambling problem and are banned from Party Gaming sites" without any resolution. They sure are a joy to deal with.

[/ QUOTE ]

How did that happen?