More Great Party Service
 

So my account has been inactive for 6 months. I moved, they refused change my address (which sucked cause I had a bunch of points) so I stopped playing there. They closed my account which I requested.

Six months later I tried to reopen it and it got locked. The reason.............

"Your account was closed due to your gambling problem and cannot be reopened" I could not talk to anyone else about this on 2 tries.

Can anyone steer me in the right direction to somebody at Party that has some concept on how to handle a situation. I have run into a brick wall. I got the "call back in 2 hours".

Re: More Great Party Service
 

Wow... I kid you not when I tell you this just happend to me..I emailed Party twice yesterday and finally got a reply saying It was closed and it can not be reopened because of their commitment to responsible gaming..I emailed them 2 more times before getting another reply. I obviously didnt know why they said I had a gambling problem, they emailed me back saying I requested to have my account closed.. I checked my outbox and never once did I send them an email asking them to close it, I have no clue why they closed it. I emailed them 3 times today explaining that I never asked for them to close it and I told them its ok if I have a gambling problem because Im up Thousands on the site. I havent received an email back, so I have no clue whats going on!

Party Poker says I have gambling problem and cant have account
 

Well, I will let you know if I get it solved. It is obviously ridiculous. I wonder if when I was haggling over the stupidity of not being able to change my address if the CS decided "I'll make sure he never plays here again" and typed that in knowing it makes it hard to get accounts reopened with that flag.

Re: Party Poker says I have gambling problem and cant have account
 

Maybe this is Party's way of saying to you... We don't like your website promoting rakeback [img]/images/graemlins/wink.gif[/img]

Re: Party Poker says I have gambling problem and cant have account
 

[ QUOTE ]
Maybe this is Party's way of saying to you... We don't like your website promoting rakeback [img]/images/graemlins/wink.gif[/img]

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You might be right. I was on the phone with them for an hour tonight. They say I sent them an email after my account was closed that I had a gambling problem and their policy is not to allow problem gamblers access to Party Poker.

She read the email to me, it did not include my name, username or any info about me. She understood that this could be random spam and how anyone could make an email look like it came from anywhere. She made it clear that any spoofed email would result in this (major security flaw obviously). It obviously makes no sense that I would email them months after my account was closed to tell them to close my account again and their lack of return email makes me wonder what really happened.

The supervisor was more helpful but would not so anything. I finally resorted to tell them to look up my WSOP player profile and my published articles. After seeing that the supervisor said it looks better but there is no way I should have this hassle to play at Party Poker.

Does anyone else know of a place to play Stud8 $55 SNG's? If there was I wouldnt bother with this hassle. Hopefully they will get their act together.

Re: Party Poker says I have gambling problem and cant have account
 

Wow... maybe this is some non-rakeback affiliates idea of something stupid to do... see if you can get them to send you the actual detailed header on the email (maybe you could track down who sent it).

Re: Party Poker says I have gambling problem and cant have account
 

For now I sit tight and hope they fix it in the 24 hours "while we investigate".

It is disturbing that any forged header can have someone's account closed forever. I lean more towards this is an error and not malicious. Regardless it should not matter. I dont have an account at Party, I am trying to open one and get this much hassle. Not the best way to keep players coming back.

Re: More Great Party Service
 

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I emailed them 3 times today explaining that I never asked for them to close it and I told them its ok if I have a gambling problem because Im up Thousands on the site.

[/ QUOTE ]
BIG mistake! Your account will probably NEVER be opened again with that remark. In fact I would guess that you will be put on a negative database somewhere which may lock you out of all poker rooms which subscribe to it.

Sites are obliged to lock accounts where a gambling problem is mentioned or alluded to. If they don't, they lose their gaming license or they are HEAVILY fined.

I realize that you probably don't have a gambling problem, but that remark about having one and being up thousands, is the deathknell for your account.

Re: Party Poker says I have gambling problem and cant have account
 

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It is disturbing that any forged header can have someone's account closed forever. I lean more towards this is an error and not malicious.

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Perhaps it has something to do with your alias here...

Re: More Great Party Service
 

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Sites are obliged to lock accounts where a gambling problem is mentioned or alluded to. If they don't, they lose their gaming license or they are HEAVILY fined.


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I agree with most of your post but I was wondering who exactly is going to take away their gaming license and heavily fine them?

Re: More Great Party Service
 

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Sites are obliged to lock accounts where a gambling problem is mentioned or alluded to. If they don't, they lose their gaming license or they are HEAVILY fined.


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I agree with most of your post but I was wondering who exactly is going to take away their gaming license and heavily fine them?

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The same retard who lied to him.

Re: More Great Party Service
 

[ QUOTE ]
I agree with most of your post but I was wondering who exactly is going to take away their gaming license

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This guy:

http://img396.imageshack.us/img396/5...mission1jw.jpg

Re: More Great Party Service
 

I wonder if this is Party's answer to people who are
closing their account and then opening another with
you know what!

Re: Party Poker says I have gambling problem and cant have account
 

Sites are obliged to lock accounts where a gambling problem is mentioned or alluded to. If they don't, they lose their gaming license or they are HEAVILY fined.

Are u for real? lmao

Re: Party Poker says I have gambling problem and cant have account
 

[ QUOTE ]
Sites are obliged to lock accounts where a gambling problem is mentioned or alluded to. If they don't, they lose their gaming license or they are HEAVILY fined.

Are u for real? lmao

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What license? Fined by who?

Re: Party Poker says I have gambling problem and cant have account
 

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It is disturbing that any forged header can have someone's account closed forever. I lean more towards this is an error and not malicious.

[/ QUOTE ]
Perhaps it has something to do with your alias here...

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Knowing Party maybe so. Still no word but the 24 hours is not up yet either.

Re: Party Poker says I have gambling problem and cant have account
 

No one called and my account still closed, "we are still investigating this matter" was the response when I called.

*sigh*

Re: Party Poker says I have gambling problem and cant have account
 

[ QUOTE ]
[ QUOTE ]
Sites are obliged to lock accounts where a gambling problem is mentioned or alluded to. If they don't, they lose their gaming license or they are HEAVILY fined.

Are u for real? lmao

[/ QUOTE ]

What license? Fined by who?

[/ QUOTE ]

The Bad Beat Police.

Re: Party Poker says I have gambling problem and cant have account
 

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What license? Fined by who?

[/ QUOTE ]


no kidding.


dude, they operate overseas and they can do what they want. there is nobody out there to 'fine' them.
why did you feel obligated to just make stuff up??

Re: Party Poker says I have gambling problem and cant have account
 

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they operate overseas and they can do what they want. there is nobody out there to 'fine' them.


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This is not entirely true... Party is licensed and regulated by the government of Gibralter... here is what party has to say about it...

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PartyGaming is licensed under the Gibraltar Gaming Ordinance to operate remote gambling and online casino activities from Gibraltar. The licence has been granted for a period of five years, expiring on 31 October 2009, and renews annually subject to the payment of a prescribed fee (currently £2,000). In common with online gaming licences issued in certain other jurisdictions (such as Alderney and the Isle of Man), the licence requires PartyGaming only to advertise and promote gambling activities to citizens of nations in which it is not illegal for such activities to be undertaken and only to provide gambling activities to customers where such provision is not illegal under applicable law.

The licence includes provisions entitling the regulator to revoke the licence on public interest grounds and to refuse a renewal if a breach of any term or condition is not remedied within 90 days of the licensee being notified. No assurance can be given that the Group’s gaming licence will not be revoked or that any new, renewed or subsequent licences or approvals that may be required of the Group in the future will be granted.

Under the current licence, the Group is required to relocate its real money poker gaming servers to Gibraltar and commence operations in their entirety from Gibraltar by 31st December 2005, or within six months of the availability of sufficient telecommunications capacity in Gibraltar to support such servers. No assurance can be given that these telecommunication services will be available, particularly in view of the significant bandwidth requirements of the Group’s online poker business. Any failure to relocate the poker servers that results in a dispute with the Gibraltar Government as to whether such failure is due to inadequate telecommunications services may result in revocation or non-renewal of the Group’s licence in Gibraltar.

If the Group’s licence were revoked or not renewed and not replaced by the Gibraltar authorities, the Group would have to relocate its servers and other operations to another country, which would incur significant capital expenditure and may have a material adverse effect on the Group’s operations and financial position.

The Government of Gibraltar is considering a significant review of Gibraltar’s gaming legislation and is currently reviewing draft legislation. PartyGaming expects the new legislation to make specific provision for the licensing and regulation of online gaming. The proposed enactment and implementation of the new regulatory regime in Gibraltar is expected this year but the timing remains uncertain.

There can be no assurance that potential future laws and regulations will not have a material adverse effect on PartyGaming’s operations in Gibraltar. If the regulatory regime in Gibraltar were to be changed adversely, the Group may have to relocate its servers and other operations to another country, which would incur significant capital expenditure and may have a material adverse effect on the Group’s operations and financial position.


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Re: Party Poker says I have gambling problem and cant have account
 

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This is not entirely true... Party is licensed and regulated by the government of Gibralter...

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... which is exactly why they are in Gibralter...

Re: Party Poker says I have gambling problem and cant have account
 

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Well, I will let you know if I get it solved. It is obviously ridiculous. I wonder if when I was haggling over the stupidity of not being able to change my address if the CS decided "I'll make sure he never plays here again" and typed that in knowing it makes it hard to get accounts reopened with that flag.

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I can see your email to them now

Dear Party Poker Support

My account name is PokerAddict, please close my account as I have a problem, I can no longer stand your complete ineptitude when faced with the simplest tasks.

XXXX

and what they read

Dear Party Poker Support

I am a Poker Addict, please close my account as I have a problem.

XXXX

Mack

Re: Party Poker says I have gambling problem and cant have account
 

[ QUOTE ]

I can see your email to them now

Dear Party Poker Support

My account name is PokerAddict, please close my account as I have a problem, I can no longer stand your complete ineptitude when faced with the simplest tasks.

XXXX

and what they read

Dear Party Poker Support

I am a Poker Addict, please close my account as I have a problem.

XXXX

Mack

[/ QUOTE ]

This is very much on-point. I estimate the average reading comprehension level of the people who answer player e-mails at Party to be about 3rd grade.

Re: Party Poker says I have gambling problem and cant have account
 

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which is exactly why they are in Gibraltar..

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If I cant find it on a Risk map, then its not real.

Re: Party Poker says I have gambling problem and cant have account
 

They told me Friday they would call me today to straighten this out. They still have not.

"There is only one person in the company that can reopen an account when it is closed due to problem gambling."

In other words "I have not been trained to click the box that reopens your account for you."

Any other poker room would have fixed this is minutes, "We're sorry sir let me fix that for you right away" 5-6 days later Party has not shown they can even dial a phone or open an account. Pretty pathetic. I do not even want an apology, just for them to undue their error.