Anyone have experience with epassporte?
 

My account was just frozen due to "suspicious activity".
I had a small balance on the account, it is now locked up and I can't access it.

Telephone support refused to give me any information. Said I had to send an email. What is the point of having telephone support if they won't even answer the most simple of questions.

So WTF? Any one have to deal with these people?

Re: Anyone have experience with epassporte?
 

**bump*** Sent email inquiry Friday. As of Monday night, no response to email. Called customer "service" again, still no information or answers.

Re: Anyone have experience with epassporte?
 

Just recently started using Epassporte. So far no problems. My GF uses as well and we have done multiple transfers to Pay-Pro and each other as I share a BR with her.

Re: Anyone have experience with epassporte?
 

Did you hit $5000 in your account? I did and they froze it. I had to send in info and scans of ID to get it unfrozen.

Re: Anyone have experience with epassporte?
 

Got an email:

"Pursuant to ePassporte Risk Management policy, we regret to inform you that we can no longer accept your business. Therefore, your account will be terminated immediately. We apologize for any inconvenience this may have caused."

I have no idea what "Risk Management Policy" I have violated, but they refuse to return the balance in my account.

"Customer Service" suggested I contact my local police, fill out a police report, and have the police contact them to get my money back.
[img]/images/graemlins/confused.gif[/img]


YOU HAVE BEEN WARNED!!!
YOU HAVE BEEN WARNED!!!
YOU HAVE BEEN WARNED!!!

Re: Anyone have experience with epassporte?
 

WTF? Please keep us updated on the situation. You have no idea what may have happened?

I use Epassporte occasionally myself and have had no problems so far.

Re: Anyone have experience with epassporte?
 

I was using epassporte to transfer funds (non poker related) to a business partner in Europe.

The rates for transfering money to his account, and the partner being able to withdrawl from an ATM, was cheaper than sending him the money via Western Union.

Now I guess it is back to Western Union. Nothing illegal, legitimate business transactions, transfering funds.

I guess the transfer funds "feature" on their cards is one they have but shouldn't be used.

I just got off the phone with customer non-support, and still have no idea what part of "risk policy" I would have violated, and, of course, no return of the balance in my account placed there by myself.

Re: Anyone have experience with epassporte?
 

Suspicious activity probably alludes to possible illegal internet traffiking of any number of possible contraband. If you've used the account to obtain or purchase anything remotely resembling contraband - ie; drugs, pornography, etc., - then they could claim suspicious activity. This is just one scenerio. The most important thing is to stay on top of your account, and make frequent withdrawals. These e-bank sites are not insured. We are at their mercy.

We live and we learn.... <font color="purple"> </font> [img]/images/graemlins/laugh.gif[/img]

Re: Anyone have experience with epassporte?
 

I use PayPal to transfer funds to my family in Europe. You might consider opening a Paypal personal account for that purpose - it's free up to a certain amount ($2,000 I think), then they may want to take a small fee. You might check it out.

Re: Anyone have experience with epassporte?
 

I wasn't purchasing anything ... it was fund transfers to another epassporte card.

You think "internet poker" might fall in that "suspicious activity" category?

Like I said, YOU HAVE BEEN WARNED!

Re: Anyone have experience with epassporte?
 

I have seen even worse horror stories about the reliablity of paypal. google "paypal sucks"

I think I will pay a little extra and stick with Western Union.

Re: Anyone have experience with epassporte?
 

[ QUOTE ]
I have seen even worse horror stories about the reliablity of paypal. google "paypal sucks"

I think I will pay a little extra and stick with Western Union.

[/ QUOTE ]

That's too bad. I've had nothing but great experiences with Paypal for about five years now. Do what you must....

Re: Anyone have experience with epassporte?
 

call and ask for the one of the managers. charlie is a manager who has been great with me, i think the other is j.b. i like the mangers ability to solve problems, when the customer service can not. i really love epassport. good luck.

Re: Anyone have experience with epassporte?
 

[ QUOTE ]
[ QUOTE ]
I have seen even worse horror stories about the reliablity of paypal. google "paypal sucks"

I think I will pay a little extra and stick with Western Union.

[/ QUOTE ]

That's too bad. I've had nothing but great experiences with Paypal for about five years now. Do what you must....

[/ QUOTE ]

PayPal bad experiences are very rare, but when they do happen,they are very very bad.

Not just your PayPal balance is at risk, they have emptied peoples checking accounts as well. If you must use PayPal, especcially if you use it eBay, keep a seperate checking account for it, and keep a minimal balance.

money laundering
 

money laundering has become a huge problem for online sites. for example party poker has tremendously changed their interaccount transfer limits. it used to be you could transfer whatever you want, not anymore. netteller, firepay, etc. all now watch the transferring of money closely. these offshore internet sites, do not want to become pariahs within the banking community nor regulated.

Re: money laundering
 

Yap. Closing accounts without notification, seizing funds, providing no information, refusing to answer questions or provide reasons --- that will certainly help with their reputations.
[img]/images/graemlins/grin.gif[/img]

Re: Anyone have experience with epassporte?
 

Their web site says the cards are issued by St. Kitts-Nevis-Anguilla National Bank Ltd., Basseterre, St. Kitts, West Indies. You might try contacting them.

Re: Anyone have experience with epassporte?
 

Also from their web site under "contact us"

[img]/images/graemlins/grin.gif[/img]

*Although we recommend that you obtain the answer to your questions on our website, we are happy to respond to your first inquiry by phone free of charge. Every month you will be able to make one telephone inquiry to our Cardholder Services free of charge. A fee of $1.50 will be deducted from your ePassporte account on subsequent calls

Re: Anyone have experience with epassporte?
 

Please keep us informed if there you make any progress regarding your closure of the account. I had a Neteller closed down for similar reasons (suspicious activity) a few years back and until today, the reasons are still unknown to me. This is the first time I heard such an incident occur with Epassporte, but this is an important matter for many of players who play in Party as Epassporte is a convenient option to withdraw cash via the ATM.

Re: money laundering
 

i have been using epassporte for over a year now. while their CS is less than optimal (whos isnt in this online gaming world?). i use that account daily for ATM, credit card etc....

i have had zero issues with them.