Elapsed Empire bonus now shows pending
 

That's the good news. The bad news is, no hands I've played have shown up yet, and it's still set to expire on the 4th. Time to start the grinding.

Edit: Just noticed that it would have expired on the 3rd originally so I have 10 days from 3:30 EDT today.


WiteKnite

Re: Elapsed Empire bonus now shows pending
 

They fixed my account also. They extended the expiration date about 28 hours.

SwampyJ

Re: Elapsed Empire bonus now shows pending
 

same here

Re: Elapsed Empire bonus now shows pending
 

had you guys withdrawn within 15 days?

Or are you part of the crowd that had an error even though you were within their terms?

Re: Elapsed Empire bonus now shows pending
 

My last withdrawl was 17 days before the bonus.

WiteKnite

Re: Elapsed Empire bonus now shows pending
 

mine is now pending too, I may have withdrawn inthe last 2 weeks not sure, but i am a regular player on empire.

Re: Elapsed Empire bonus now shows pending
 

i had withdrawn within 15 days, and bonus said elapsed, now shows pending.

Re: Elapsed Empire bonus now shows pending
 

still elapsed..seems they dont want longer my 500$ rakes/month.where did u send the mail ? Info@ empire...?

Re: Elapsed Empire bonus now shows pending
 

[ QUOTE ]
still elapsed..seems they dont want longer my 500$ rakes/month.where did u send the mail ? Info@ empire...?

[/ QUOTE ]

Give them some time, they apparently have to do this one account at a time.

Re: Elapsed Empire bonus now shows pending
 

I had withdrawn 14 days before, wrote an email and now it is pending alsp instead of elapsed. The expiry date has changed too

Re: Elapsed Empire bonus now shows pending
 

Pending here also. I made a withdraw exactly 15 days before making the bonus deposit. It wasn't mentioned in the e-mail.

Re: Elapsed Empire bonus now shows pending
 

Mine has been changed from Elapsed to Pending as well. My last withdrawl was on the 8th which was 15 days prior to the start of the bonus period but 16 days prior to my deposit.

Re: Elapsed Empire bonus now shows pending
 

Thank you for contacting customer support.

We are very sorry for the inconvenience caused. We are experiencing some technical difficulties with this bonus. We are looking into this and we assure you that this will be rectified as soon as possible.
All Raked hands played since your deposit will be taken into account and credited to you once we have resolved the technical problem.
Please do let us know if the problem still persists.

If you have any more concerns or suggestions please feel free to contact us.

Best regards,

Kate
Empire Poker
VIP Players Club
Customer Support Team
www.ep.com

Re: Elapsed Empire bonus now shows pending
 

[ QUOTE ]

Thank you for contacting customer support.

We are very sorry for the inconvenience caused. We are experiencing some technical difficulties with this bonus. We are looking into this and we assure you that this will be rectified as soon as possible.
All Raked hands played since your deposit will be taken into account and credited to you once we have resolved the technical problem.
Please do let us know if the problem still persists.

If you have any more concerns or suggestions please feel free to contact us.

Best regards,

Kate
Empire Poker
VIP Players Club
Customer Support Team
www.ep.com

[/ QUOTE ]

My bonus was changed from elapsed to pending too. But I got no message from empire about it and the hands I had already played were not counted either.