My unrefundable second WSOP seat won at Partypoker
 

I like the "customer is always right" attitude of large American companies. They don't mind losing a few dollars if that is the price of keeping a customer happy. Unfortunately this doesn't seem to be the case with
Partypoker. They are not willing to be flexible even if it doesn't cost them any money. Here is my third letter to them:

As I wrote you before I made a mistake when registering for a tournament and signed up for WSOP Step 5 instead of Step 5. (Those are two different types of tourneys, listed under one another with the same $1000 entry fee). I didn't want to play the WSOP satellite because I have won a seat on
Pokerstars earlier. Your answer was that now I have to play WSOP Step 6. I played it thinking that problem solved if I don't win it. (Un)fortunately I won that table also, so I have two seats now for the same tournament. Do you
think you could help me find a solution to this dilemma?

Best regards,

XXX

Here is their Srinivas' reply ( I especially like that he wants me to get my
refund from pokerstars):

Dear XXX

Thank you for contacting us.

With regards to your query, unfortunately we would not be able to refund you
with any amount for the particular entry that you have won.

As per the policies, any extra entry won above 1 entry at PartyPoker would
be refunded. Since the other entry that you have won is not at partypoker,
this policy would also be not applicable. Hence, we would not be able to
issue a refund for this particualar entry.

We suggest you also to contact PokerStars in this regard. We are sorry to
inform you that, we would not be able to refund any amount for this
tournament.

Note: Please do not disclose your password to any individual/organization
claiming to represent us. We will never ask you for the password to your
account. If you receive any email or phone call from anyone requesting you
to provide your password please report it to us immediately.

Our Customer Care Department is available 24/7 to assist you via email.

Thank you for choosing us as your online gaming site!

Srinivas
Poker Customer Care

My answer:

Could you give me Mike Sexton's e-mail address? I have known him for 10
years and would like to discuss this matter with him.

Now it is Priyanka"s turn. She completely disregards what I wrote and just
repeats Srinivas' answer:

Thank you for contacting us.

We see that you have won a WSOP Package.

Kindly understand that only players who have multiple entries into the
Partypoker.com WSOP Tournament will be refunded.

Since you have won only one entry at PartyPoker.com we will not be able to
offer any refund and you are required to play in the World Series Of Poker
tournament.

We apologize but will not be able to offer any refund.

Please check the link:

http://partypoker.com/news/events/wo...-of-poker.html

Note: Please do not disclose your password to any individual/organization
claiming to represent us. We will never ask you for the password to your
account. If you receive any email or phone call from anyone requesting you
to provide your password please report it to us immediately.

Our Customer Care Department is available 24/7 to assist you via email.

Thank you for choosing us as your online gaming site!

Priyanka
Poker Customer Care

Re: My unrefundable second WSOP seat won at Partypoker
 

This is standard operating procedure at partypoker. Deny any initial requests made by its users and then ignore any future requests.

Re: My unrefundable second WSOP seat won at Partypoker
 

You have obviously offended Krishna in one of your lives.

Re: My unrefundable second WSOP seat won at Partypoker
 

See if one of the sites will allow you to represent them in different WSOP events totalling 10K in entry fees.

Re: My unrefundable second WSOP seat won at Partypoker
 

Yea, I would try to get into the other WSOP events. Either one of the sites should go for that since you are advertising for them by just going there. If you use the seat from PokerStars, Party would get no advertising.

Is it transferable? If so, you can get at least the buy-in for the Step back.

I know you will hear this from many others - but, I actually already am planning on being there during the week and don't have a seat. If it is transferrable, we can discuss this.

Re: My unrefundable second WSOP seat won at Partypoker
 

[ QUOTE ]
You have obviously offended Krishna in one of your lives.

[/ QUOTE ]

And do you think we are even now?

Re: My unrefundable second WSOP seat won at Partypoker
 

Ask them if they could reserve you a seat for 2006...witholding your money is wrong... but when has that ever stopped Party before.

Rom

Re: My unrefundable second WSOP seat won at Partypoker
 

Is the seat transferrable?

Can you sell it to someone else for less than face? (hey something is better than nothing).

Re: My unrefundable second WSOP seat won at Partypoker
 

[ QUOTE ]
[ QUOTE ]
You have obviously offended Krishna in one of your lives.

[/ QUOTE ]

And do you think we are even now?

[/ QUOTE ]

Depends. Do you honestly believe that being out your entry fee, your time in the tournament, and the personal anguish in dealing with this hassle at the folks at Party squares you karmicly for any transgressions in this and former lives?

If not then I strongly suggest you enter another WSOP level 5. It's like a freeroll for the soul.

Re: My unrefundable second WSOP seat won at Partypoker
 

if this doesn't work out for you, please make sure that partypoker at least buys the 2nd seat for you, even if you aren't going to use it. screw those greedy bastards!

Re: My unrefundable second WSOP seat won at Partypoker
 

Is it transferable......Willable?

I think we're on to something.

Re: My unrefundable second WSOP seat won at Partypoker
 

maybe you get to start off with 2x chips [img]/images/graemlins/smile.gif[/img]

Or pull a hellmuth and leave 1 seat abandoned until you bust out of the first seat.

Play the first seat SUPER aggressive and try to make a big stack really fast. If you can't, then you have a backup stack

Re: My unrefundable second WSOP seat won at Partypoker
 

[ QUOTE ]
maybe you get to start off with 2x chips [img]/images/graemlins/smile.gif[/img]

Or pull a hellmuth and leave 1 seat abandoned until you bust out of the first seat.

Play the first seat SUPER aggressive and try to make a big stack really fast. If you can't, then you have a backup stack

[/ QUOTE ]

If you did this I'd solute you as one of my own personal heros.

Re: My unrefundable second WSOP seat won at Partypoker
 

Have you tried getting a refund from the other site that you won a seat? Same story?

Gojacketz

Re: My unrefundable second WSOP seat won at Partypoker
 

[ QUOTE ]
maybe you get to start off with 2x chips [img]/images/graemlins/smile.gif[/img]

Or pull a hellmuth and leave 1 seat abandoned until you bust out of the first seat.

Play the first seat SUPER aggressive and try to make a big stack really fast. If you can't, then you have a backup stack

[/ QUOTE ]

awesome idea, but i highly doubt the WSOP management will let you do this.

Re: My unrefundable second WSOP seat won at Partypoker
 

I think it's unfortunate that they have not agreed to make an exception to that policy in your case. This would be particularly true if you are a 'good customer' (i.e. lots of rake).

I would continue to try to get some sort of refund and/or cash value from them.

In the event that this is unsuccessful I would also attempt to get a refund/cash value from the other site. You could pitch it to them as a customer service thing, with an opportunity for them to go above and beyond the other site(s).

In any event it would be sweet if you won the series and then used your platform to badmouth party poker at every opportunity in front of the camera and at appearances over hte course of the year hahahaaa

Depending on your resolve you could also inform them you will do what you can to advertise your dissatisfaction on the internet, etc and send copies of posts you make to the real powers that be (someone with the power to make an exception to the policy for you).

Re: My unrefundable second WSOP seat won at Partypoker
 

Does Stars allow you to transfer/sell the seats you win????

Re: My unrefundable second WSOP seat won at Partypoker
 

What did you think youd accomplish by posting this here and at RGP. You got almost the exact same answers here as you did at RGP. Its part of the rules CLEARLY posted on thier website. Forgive me if I dont cry you a river for breaking the rules and expecting them to go "above and beyond" for you.

Re: My unrefundable second WSOP seat won at Partypoker
 

Just sell the other seat to PokerStars for like 8K in tourney bucks. Then PokerStars makes an instant profit of 2K.

Re: My unrefundable second WSOP seat won at Partypoker
 

[ QUOTE ]
Does Stars allow you to transfer/sell the seats you win????

[/ QUOTE ]

omg! That's the answer! How could we all be so blind?

Re: My unrefundable second WSOP seat won at Partypoker
 

[ QUOTE ]
What did you think youd accomplish by posting this here and at RGP. You got almost the exact same answers here as you did at RGP. Its part of the rules CLEARLY posted on thier website. Forgive me if I dont cry you a river for breaking the rules and expecting them to go "above and beyond" for you.

[/ QUOTE ]

1. I didn't know this rule. (I seem to have a problem with rules nowadays, heh)
2. The answers happen to be much smarter and much more understanding here.

Re: My unrefundable second WSOP seat won at Partypoker
 

I can see 1 but the answers seem to be pretty much the same with the exception of a few uses of words like idiot, fool, loser, etc. Still would like to know what you hoped to accomplish by posting it here, nobody but Party or Stars can really help you.

Re: My unrefundable second WSOP seat won at Partypoker
 

Go all in on yourself. he he

/beavis

Re: My unrefundable second WSOP seat won at Partypoker
 

"Understanding" answers are pointless in the real world. A thread of "I feel your pain" and "You're so right! Screw Party Poker!" messages gets nothing accomplished. You misclicked...hard. If you can't sell/transfer the seat on either site, you're SOL. And from a business perspective, they can't go making exceptions for everyone that FUBARs. As much as I hate Party's customer service...I agree with them completely here. I don't even see the question. Although I do, feel your pain.

Re: My unrefundable second WSOP seat won at Partypoker
 

I also agree with Party here. The policy was already in place when you misclicked. My advice would be to negociate for like 9,000 for the seat back from a site, so they can make some money as you will also.

Re: My unrefundable second WSOP seat won at Partypoker
 

Problem is that he cannot negotiate with Party.

<Party Poker Support>: Why would we want to buy the seat for 9000 when we can just keep it as per our terms and conditions [img]/images/graemlins/confused.gif[/img]

Logic from their point of view... of course not, they never have have any logic with any of their decisions.

Good luck and let us know how it turns out.

Rom

Re: My unrefundable second WSOP seat won at Partypoker
 

Sorry, man. Party is absolutely right in this case. You misclicked and it is now an issue for you. That isn't their problem. Yes, they could try and do you a "favor" by refunding you, but they are certainly under no obligation to do so as the terms are clearly stated.

Look at it from Party's point of view. They have purchased X amount of WSOP seats to give away through various means to players on their site. Now, I don't know how much they actually paid for those seats ($10K or some discounted rate). However, in any event, if they refund you for winning that step tourney then they are, in essence, paying TWICE for the cost of that WSOP seat that you won.

Had you won 2 seats from Party then they may have tried to work something out with you. However, you did exactly what that step tourney was setup to do. Win a seat to the WSOP from their site. You won one seat from their site and they are under no obligation, morally, ethically, or however else, to refund you for your mistake.

Re: My unrefundable second WSOP seat won at Partypoker
 

It's obvious they will pocket the 10K entry fee and call it another admin fee as they do with their bad beat. Even though many fish play here the GREEDINESS of the site turns me off and I refuse to play here anymore.

Re: My unrefundable second WSOP seat won at Partypoker
 

The rules are clearly stated so you can hope but can't expect party to make an exception. You have not responded as to whether poke stars will do what party poker refuses to do.

Re: My unrefundable second WSOP seat won at Partypoker
 

Here is an possible, workable answer, though it may be difficult to put into effect, depending on what your name is. Find someone else with your same name and sell them the seat for what you can get for it or stake them the seat with some sort of profit-sharing arrangement. A bit far-fetched, but if the issue is showing up and showing an ID with the correct name on it, this may be your only avenue. Fake IDing someone would be another option, though that sounds a lot dicier given the tax issues. Hoping your name is Bob Smith.

Re: My unrefundable second WSOP seat won at Partypoker
 

This might be a really dumb suggestion, but once you actually get to Vegas they do have to buy the seat for you. If you bought it for yourself, you'd be able to sell it or get a refund in lemmers I think. (could be wrong) Can't you just do the same thing with a party or stars baught seat?

Flame away. [img]/images/graemlins/smile.gif[/img]

--Polly.

Re: My unrefundable second WSOP seat won at Partypoker
 

I can picture it now. Some guy winning the WSOP and then the casino taking back the money for fraud.

Re: My unrefundable second WSOP seat won at Partypoker
 

I'd imagine that would only entitle them to their 10k back. You can picture it all you like, but if you think Harrah's would allow that kind of blight on their image, you're dreaming.

--Polly

Re: My unrefundable second WSOP seat won at Partypoker
 

[ QUOTE ]
I'd imagine that would only entitle them to their 10k back. You can picture it all you like, but if you think Harrah's would allow that kind of blight on their image, you're dreaming.

--Polly

[/ QUOTE ]

Naw, they'd disqualify you and move everyone up a notch. i.e. 2nd is now 1st.

Re: My unrefundable second WSOP seat won at Partypoker
 

[ QUOTE ]
It's obvious they will pocket the 10K entry fee and call it another admin fee as they do with their bad beat. Even though many fish play here the GREEDINESS of the site turns me off and I refuse to play here anymore.

[/ QUOTE ]

Nice to see another stupid post by someone with an axe to grind.

Re: My unrefundable second WSOP seat won at Partypoker
 

Claim you're schizophrenic and two of your personalities want to play.

If they don't let you sue them for discrimination against disabled peoples.

Re: My unrefundable second WSOP seat won at Partypoker
 

FYI, schizophrenia != multiple personality disorder.

Re: My unrefundable second WSOP seat won at Partypoker
 

you should have handled this AT the table when you were winning, you should have said to #2, transfer me $2500, and the seat is yours, you get your money back, and they are extra happy.

Re: My unrefundable second WSOP seat won at Partypoker
 

if party saw him make a deal like this at the table they could have nulled it and also frozen his account and confiscated his funds.

deal-making is not allowed in party tourneys and they go kinda wacky about this.

However, since you should have known in advance that you couldn't get a refund it might have been worth a shot to try this.


I understand how easy it is to make the mistake of buying into the WSOP steps instead of the regular steps.
And I understand how you would hope that Party or stars could work with you on this.

But both sites have clearly stated that they just won't do it.
If they did then there would be SO many people trying to get them to just let them play in $10k worth of prelim events and taking advantage of their WSOP tournaments that way.

This would essentially make EACH of these tournaments where you are trying to win a bunch of tournament dollars.


I suspect that for both sites they just don't want to deal with the hassle of letting you switch it up.
Additionally, since they have already said something like, "if you have already won a seat on another site please don't play in this since you can't transfer a 2nd seat in any way shape or form AND most other sites won't allow you to either" I just don't think the sites can be blamed too much for this.

I suspect that Stars and party generates a fairly reasonable profit from players who win seats and just aren't able to make it or use them (because they have already qualified elsewhere).
(such as jurollo's situation for example...although he won a freeroll. but empire will make a $10k profit right then and there if jurollo doesn't show-up and register since that is $10k that empire WOULD have spent).

Re: My unrefundable second WSOP seat won at Partypoker
 

[ QUOTE ]
you should have handled this AT the table when you were winning, you should have said to #2, transfer me $2500, and the seat is yours, you get your money back, and they are extra happy.

[/ QUOTE ]

The seat is worth $13500. Even if I feel extremely generous to a stranger and he happens to have $2500 in his account, I am still stuck with an other entry into the same tournament that being the prize for the second place finisher.