Disturbing conversation with GamingClub support
 

I recently opened the GamingClub software for the first time in ages to see what kind of games they had going nowadays. Unfortunately, I didn't have my account login or password and I couldn't find a forgot-my-password function on the software, so I dialed their US toll-free support phone number off their web site (800-890-3304). A few voice-mail prompts later and I'm chatting with a cheerful Brit (I think.)

I tell him that I would like my login and password e-mailed. He asks if I have my login, I say no. He tells me that he can give me the information over the phone. I say OK. He asks me my first and last name and my address. He then reads me my login and tells me to choose a new password. I choose a new password and log into my account.

To be fair, I don't think I have ever funded my GamingClub account, and perhaps there is a different security procedure for accounts with, like, actual money in them. Maybe they checked my caller ID and made sure it matched up with what they have on record.

Nevertheless, unless someone can reassure me, I'd be leery to play via GamingClub or any of the Prima sites that allow someone to retrieve their login and set a new password simply with a player's first and last name and address.

Re: Disturbing conversation with GamingClub support
 

Please delete this post or at least delete the part where you explain to everyone how to acquire passwords and logins. (Your post is going to cause more harm than the original security flaw).

Re: Disturbing conversation with GamingClub support
 

It's much better if they correct this poor security than it is to risk bad publicity with the original post.

I now know not to open an account there until this is fixed.

Re: Disturbing conversation with GamingClub support
 

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It's much better if they correct this poor security than it is to risk bad publicity with the original post.

I now know not to open an account there until this is fixed.

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I'm not concerned about bad publicity, I'm concerned about lurkers seeing this post, and then phishing for accounts using the method described, perhaps accounts of other 2+2'ers (I don't think i have an account at this site myself).

Re: Disturbing conversation with GamingClub support
 

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Please delete this post or at least delete the part where you explain to everyone how to acquire passwords and logins. (Your post is going to cause more harm than the original security flaw).

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I think it causes more good than harm, as I'll never ever open a TGC account now

Re: Disturbing conversation with GamingClub support
 

I called code poker last night and also talked to a brit. He seemed to be pissed I could not understand him. I told him to slow down, speak slowly, and I could tell he was unhappy. Between the echo from an overseas call and that I live in Kansas (we dont come across a lot of English accents in Kansas) I could not make heads or tails of what he was saying.

Re: Disturbing conversation with GamingClub support
 

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I recently opened the GamingClub software for the first time in ages to see what kind of games they had going nowadays. Unfortunately, I didn't have my account login or password and I couldn't find a forgot-my-password function on the software, so I dialed their US toll-free support phone number off their web site (800-890-3304). A few voice-mail prompts later and I'm chatting with a cheerful Brit (I think.)

I tell him that I would like my login and password e-mailed. He asks if I have my login, I say no. He tells me that he can give me the information over the phone. I say OK. He asks me my first and last name and my address. He then reads me my login and tells me to choose a new password. I choose a new password and log into my account.

To be fair, I don't think I have ever funded my GamingClub account, and perhaps there is a different security procedure for accounts with, like, actual money in them. Maybe they checked my caller ID and made sure it matched up with what they have on record.

Nevertheless, unless someone can reassure me, I'd be leery to play via GamingClub or any of the Prima sites that allow someone to retrieve their login and set a new password simply with a player's first and last name and address.

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On code they have a "secret question" that I assuming stops this.

Re: Disturbing conversation with GamingClub support
 

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Between the echo from an overseas call and that I live in Kansas (we dont come across a lot of English accents in Kansas) I could not make heads or tails of what he was saying.

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Damn those English people with their English language with their English accents! The nerve of them abusing our language like that!

Re: Disturbing conversation with GamingClub support
 

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Between the echo from an overseas call and that I live in Kansas (we dont come across a lot of English accents in Kansas) I could not make heads or tails of what he was saying.

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Damn those English people with their English language with their English accents! The nerve of them abusing our language like that!

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Dont worry I am stopping posting here regularly once this party thing is decided... hopefully tommorow.

Re: Disturbing conversation with GamingClub support
 

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Between the echo from an overseas call and that I live in Kansas (we dont come across a lot of English accents in Kansas) I could not make heads or tails of what he was saying.

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Damn those English people with their English language with their English accents! The nerve of them abusing our language like that!

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Dont worry I am stopping posting here regularly once this party thing is decided... hopefully tommorow.

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OK OK, I agree, those limeys have funny accents. They do it on purpose too. If you listen to an English band sing, theres no accents in the songs. Makes you wonder eh?

Re: Disturbing conversation with GamingClub support
 

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Between the echo from an overseas call and that I live in Kansas (we dont come across a lot of English accents in Kansas) I could not make heads or tails of what he was saying.

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Damn those English people with their English language with their English accents! The nerve of them abusing our language like that!

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Dont worry I am stopping posting here regularly once this party thing is decided... hopefully tommorow.

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OK OK, I agree, those limeys have funny accents. They do it on purpose too. If you listen to an English band sing, theres no accents in the songs. Makes you wonder eh?

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I been posting like crazy but what can I say I am bored at night without poker, has nothing to do with your response. The only accent you hear in Kansas is the Missoura accent where if the word ends in an I it is pronounced as an A. Ok course us good Kansas folks would not be caught dead doing that.

Re: Disturbing conversation with GamingClub support
 

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A few voice-mail prompts later and I'm chatting with a cheerful Brit (I think.)

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In much of the world English taught as a second language is *English*. Most any good language student who succeeds in eliminating his native accent will wind up sounding British.

Re: Disturbing conversation with GamingClub support
 

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A few voice-mail prompts later and I'm chatting with a cheerful Brit (I think.)

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In much of the world English taught as a second language is *English*. Most any good language student who succeeds in eliminating his native accent will wind up sounding British.

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Hmm maybe we were not talking to England then? I knew this was overseas as soon as I heard the ringer, it sounded like one of those old phones you put your finger in and turn to dial.

Re: Disturbing conversation with GamingClub support
 

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Please delete this post or at least delete the part where you explain to everyone how to acquire passwords and logins. (Your post is going to cause more harm than the original security flaw).

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Security by obscurity is the worst kind. It is important to expose vulnerabilities otherwise they will never be fixed. Though it might be better to question the company directly why they didn't require more proof of identity before posting to a public board.

Re: Disturbing conversation with GamingClub support
 

Just like in the states...some Brits have accents so thick they are difficult to understand....others are easy to understand.

I briefly dated a girl from England who had a very thick accent and I could barely understand a damn thing she said.


I live in Memphis...but am from the northern, mid-west and speak in such a fashion.
So I tend to stick out....and I frequently have trouble understanding the variety of accents around here.


similar to my uncle from northern Wisconsin who said that passing through Alabama one time he simply could NOT understand the person behind the counter at Wendy's and he was quite embarassed.

Re: Disturbing conversation with GamingClub support
 

Just like in the states...some Brits have accents so thick they are difficult to understand....others are easy to understand.

I briefly dated a girl from England who had a very thick accent and I could barely understand a damn thing she said.


I live in Memphis...but am from the northern, mid-west and speak in such a fashion.
So I tend to stick out....and I frequently have trouble understanding the variety of accents around here.


similar to my uncle from northern Wisconsin who said that passing through Alabama one time he simply could NOT understand the person behind the counter at Wendy's and he was quite embarassed.

Re: Disturbing conversation with GamingClub support
 

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I live in Memphis...but am from the northern, mid-west and speak in such a fashion.
So I tend to stick out....and I frequently have trouble understanding the variety of accents around here.

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That isn't just you. When I lived in LA the peopel who spoke English as a second or third language were much easier to understand than a lot of the people from the south.

Re: Disturbing conversation with GamingClub support
 

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A few voice-mail prompts later and I'm chatting with a cheerful Brit (I think.)

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In much of the world English taught as a second language is *English*. Most any good language student who succeeds in eliminating his native accent will wind up sounding British.

[/ QUOTE ]

Hmm maybe we were not talking to England then? I knew this was overseas as soon as I heard the ringer, it sounded like one of those old phones you put your finger in and turn to dial.

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Gaming club support is in south Africa.

chez

Re: Disturbing conversation with GamingClub support
 

That explains it a bit I believe. The South Africn accent can be quite thick imo.

Randy, my GF's 2nd language is english and I have never had a problem understanding her.


Back in my BJ dealing days in Tunica, Miss I would just nod and smile a lot while my players yapped on to me about whatever it was I was incapable of understanding.

I remember one player from Arkansas who was talking about hunting for Turkeys or something the previous weekend...and, for the most part, I had absolutely no idea what the hell he was saying.
Again, I think this is a bit more my fault then theirs since I'm the one who isn't from around here.

Re: Disturbing conversation with GamingClub support
 

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A few voice-mail prompts later and I'm chatting with a cheerful Brit (I think.)

[/ QUOTE ]
In much of the world English taught as a second language is *English*. Most any good language student who succeeds in eliminating his native accent will wind up sounding British.

[/ QUOTE ]

Hmm maybe we were not talking to England then? I knew this was overseas as soon as I heard the ringer, it sounded like one of those old phones you put your finger in and turn to dial.

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It's unlikely you were talking to someone in the UK. No large Worldwide company in their right mind would use UK call centres, given the extremely high cost of labour, when compared to the majority of the rest of the World.

When I phone my bank, I speak to someone in India!

Re: Disturbing conversation with GamingClub support
 

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I called code poker last night and also talked to a brit. He seemed to be pissed I could not understand him. I told him to slow down, speak slowly, and I could tell he was unhappy. Between the echo from an overseas call and that I live in Kansas (we dont come across a lot of English accents in Kansas) I could not make heads or tails of what he was saying.

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We're not in Kansas anymore.

Mack

Re: Disturbing conversation with GamingClub support
 

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The South Africn accent can be quite thick imo

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I feel insulted... [img]/images/graemlins/smile.gif[/img]

Re: Disturbing conversation with GamingClub support
 

Hi bdk3clash,

We take security very seriously and would like to thoroughly investigate this matter.

Please PM me your Alias along with the date and time of the call you made


Thanks

GCP

Re: Disturbing conversation with GamingClub support
 

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Hi bdk3clash,

We take security very seriously and would like to thoroughly investigate this matter.

Please PM me your Alias along with the date and time of the call you made


Thanks

GCP

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Brads gonna get someone fired. Way to go.

Re: Disturbing conversation with GamingClub support
 

I had a simular situation... What drove me nuts was the fact I could not find forgot the password option either. I think the reason for that is because they simply didn't have one (don't know about now). Then I couldn't reach them by phone. However when I did reach them the girl on the phone WOULD NOT give me my password over the phone!

Re: Disturbing conversation with GamingClub support
 

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OK OK, I agree, those limeys have funny accents. They do it on purpose too. If you listen to an English band sing, theres no accents in the songs. Makes you wonder eh?

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You use different parts of the brain for speech and for music. That's why people with speech defects, such as stuttering, can sing without stuttering (Mel Tillis, etc.).

Re: Disturbing conversation with GamingClub support
 

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Please delete this post or at least delete the part where you explain to everyone how to acquire passwords and logins. (Your post is going to cause more harm than the original security flaw).

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http://photos1.blogger.com/img/183/2...g%20deniro.jpg

Deny. Deny. Deny.

Re: Disturbing conversation with GamingClub support
 

hell im gonna try this, I know all my friends info and he has like $2,500 in his account. I wont play his money of course, just gonna see if it works [img]/images/graemlins/blush.gif[/img]) Is there a transfer funds account thingy there hehehe

PS Thank you to the moron who told me about this hehe