Partymine support sucks and my e-mail to the author
 

What's the deal here?

Your customer service is far below average. Several times over the past 6 weeks I have asked you questions only to get unsatisfactory, delayed responses.

For example, several weeks ago I asked you for help with distributed mining, telling you I had read your documentation on the website, but was still having problems. Your reply basically told me to read your website even though I had told you I did that already. Your response was so unhelpful and so far off I didn't even bother pursuing the matter.

More recently I've had issues with an expired partymine which I'm trying to set up on my laptop in distributed mode, which you are supposed to be able to do if you've payed for a copy already. After 4 days and repeated e-mails you sent me a fix which (suprise, surprise) didn't work.

So instead of dealing with you to try and fix this, I went ahead and payed you another $30 so I could get this working on my laptop. Well guess what, even for that I got an error, I have yet to get a fix from you regarding this issue.

You would think you would be a little more responsive to someone who payed you twice, esp because he gave you the 2nd $30 because he was sick of dealing with your unthoughtful delayed half-assed responses.

Mizzles

Re: Partymine support sucks and my e-mail to the author
 

I have had similar experiences in the past. This poor customer service and generally poor quality of the product (it has always been very buggy and non-intuitive) is annoying but there aren't any attractive alternatives.

someone could definitely step in and right a better product and crush him, unfortunately I don't think the market is big enough for this to be worthwhile for anyone but a hobbyest.

It is what it is though, and it sorta works, so what can you do.

Re: Partymine support sucks and my e-mail to the author
 

Whenever I've not-wanted an answer to a question, I just posted it to his sh[/i]itty forums. Questions are ignored in the order they are received.
-Sam

Re: Partymine support sucks and my e-mail to the author
 

Man that are really tough problems you have.
Paid twice [img]/images/graemlins/confused.gif[/img].

I didn't have any of the problems you described.
I paid through PokerStars and 2h later I received the key, working properly.

I hope you'll get a positive response to your mail.

Re: Partymine support sucks and my e-mail to the author
 

Exactly. I have a full time job, so this is just a side gig and not much of that. I don't make enough money off this to wipe my butt on, much less have a support staff or 24 hour help to accomodate the few people that have had problems.

Most are activation problems because people DON'T READ the instructions that are sent.

Bottom line. If you don't like it don't buy it.

Re: Partymine support sucks and my e-mail to the author
 

Why don't you tell the real story as to what happened. I can't verify that every email I send is being received.
Especially to AOL and hotmail accounts that have built in spam protections that see the word poker and filter it.

Usually when this happens I get some rude email to the
effect that I am ignoring the person.

Then I send the entire email thread to them from a different email and they realize what happened.

Which is what happened in this case.

Re: Partymine support sucks and my e-mail to the author
 

Oh yea?

What bugs have you found?

Have you reported them to me?

Are you running one of the unlimited beta copies?

Did you pay for a copy?

Re: Partymine support sucks and my e-mail to the author
 

this is exactly why i haven't bought partymine. this prog needs a few more months of working betas and good tech support(like PAHUD) before i would trust dropping $30.

Re: Partymine support sucks and my e-mail to the author
 

Whats all the uproar about. I used partymine while it was still free and bought it as soon as ver 1 came out. There are a few things I would like it to do better but I also would like my cadi to get better gas mileage too. I have never had a problem that couldn't be fixed with a quick shut down and then restart the program again. Anyone that is not willing to spend $30 because it isn't perfect doesn't understand the value to begin with. By the way if you wait for all programs to work with no bugs your computer would be empty, I've never seen a 100% program or computer. Write your own program. Prod hun keep up the good work, you are appreciated.

Re: Partymine support sucks and my e-mail to the author
 

[ QUOTE ]
Exactly. I have a full time job, so this is just a side gig and not much of that. I don't make enough money off this to wipe my butt on, much less have a support staff or 24 hour help to accomodate the few people that have had problems.

Most are activation problems because people DON'T READ the instructions that are sent.

Bottom line. If you don't like it don't buy it.

[/ QUOTE ]

<sigh>

I um, ah well....

freakin a why would I give a guy who wants to make a horse's ass out of himself any advice.

<shakes head>

Re: Partymine support sucks and my e-mail to the author
 

[ QUOTE ]
this is just a side gig and not much of that. I don't make enough money off this to wipe my butt on
...
Bottom line. If you don't like it don't buy it.

[/ QUOTE ]
i'm sad that i paid $30 for this. pokerace hud costs $25 and pokertracker costs $55. by those standards, partymine should cost $6.25.

i have an unrelated question. if i give my login and password for partymine to all my friends, will they _all_ be able to login? i don't think partymine checks-home to verify, does it? i wouldn't want prod1gy to wipe his ass more than he has to.

Re: Partymine support sucks and my e-mail to the author
 

[ QUOTE ]
pokerace hud costs $25 and pokertracker costs $55. by those standards, partymine should cost $6.25.

[/ QUOTE ]

Exactly why I never purchased the product. $30 is a drop in the bucket to me, I could care less; however, $30 is not in line with the rest of the programs on the market. The support sucked while it was free, I saw no reason that it would change once he charged a ludicrous price. You would think some people would learn from Playerview's history...

<hint>I'm guessing someone will eventually come out with a better product for much cheaper</hint> [img]/images/graemlins/wink.gif[/img] [img]/images/graemlins/wink.gif[/img] [img]/images/graemlins/wink.gif[/img]

Re: Partymine support sucks and my e-mail to the author
 

Where the hell is all this negativity vs. PartyMine coming from?? And more importantly, where do you get off ripping Prod1gy who developed this for the 2p2 community, and not to make a fortune -- which clearly, he isn't.

I'll say the same thing I said to those people who incessantly ripped on PV Amir for 'shoddy' customer service: Prod1gy provided this program for free for MONTHS, and then decided he was going to charge for it. On what planet does this mean that he's now responsible for maintianing 24/7 customer support reps, or answering your emails within 2 hours of you having sent them?? If you had done your research, you would have found out that this wasn't some corporate conglomorate with dedicated customer support, but rather simply the work product of a single guy who had developed this on his own, and didn't necessarily have the time to be at your beck and call. If you actually paid money for a product before understanding what it was you were paying for or who was behind it, then you're hopelessly retarded. For whatever it's worth, sure sometimes my emails/PMs to Prod1gy take a few days to be returned, but welcome to the real world. I couldn't be happier with the product, and donated long before he even began selling it. Is it the holy grail of mining apps? Far from it, but you detractors are so damn clueless it hurts.

Re: Partymine support sucks and my e-mail to the author
 

All the repsonses here are exactly why I haven't bothered releasing my mining code.

Re: Partymine support sucks and my e-mail to the author
 

I don't know what your deal is. Partymine has worked fine for me and Prodigy has been very responsive to every email I have sent him.

In short I'm very happy with the program and it is worth every penny of the 30 it costs.

Re: Partymine support sucks and my e-mail to the author
 

I had similar problem as the OP but found out that spam filtering had hindered my correspondence with PartyMine..it was quickly rectified.

This product pays for itself within a week or two if you use it wisely..anything else is gravy....All I ask for is functional version of the client. This thing could be sold for 8x as much and I wouldnt think twice about it.

Re: Partymine support sucks and my e-mail to the author
 

[ QUOTE ]
I don't know what your deal is. Partymine has worked fine for me and Prodigy has been very responsive to every email I have sent him.

In short I'm very happy with the program and it is worth every penny of the 30 it costs.

[/ QUOTE ]

Re: Partymine support sucks and my e-mail to the author
 

[ QUOTE ]
Oh yea?

What bugs have you found?

Have you reported them to me?

Are you running one of the unlimited beta copies?

Did you pay for a copy?

[/ QUOTE ]

Hi -

Listen I wasn't posting just to give you a hard time, just giving an honest opinion. I didn't feel like I was overly harsh in my post, yet take a look at the tone of your reply?

I have emailed you with issues on a number of occasions and never had a satisfactory experience. The last time I emailed you a problem you emailed me back a couple of times trying to diagnose, then said you would "look into it tonight". I then didn't hear from you for a week, and when I finally emailed you back again you told me (in a snippy tone much like your post) that you hadn't gotten back to me because you had no idea what the problem was, maybe I should try to reinstall or something.

And of course I bought your software otherwise I wouldn't have posted here. Do you realize how silly this makes you look as a businessman? This is like me complaining about a problem at a store and having the owner baselessly accuse me of stealing the product in the first place. You sir are a consummate professional.

Re: Partymine support sucks and my e-mail to the author
 

Just because the author isn't interested in going the extra mile like PokerAce, doesn't mean his program sucks or isn't worth buying.

I too am having a problem with PartyMine right now, but it's a product I want, and let's not forget if you were paying any attention around here, you knew he could be unavailable for extended periods of time. We basically begged him here to make it available in some format or another when he was trying to sell it off and be rid of it.

So yes, customer service could be better, but let's not make a huge deal of it.

On second thoughts... no it sucks. Don't buy it. Don't mine Party. Nothing to see here, move on. [img]/images/graemlins/grin.gif[/img]

Re: Partymine support sucks and my e-mail to the author
 

[ QUOTE ]
Where the hell is all this negativity vs. PartyMine coming from?? And more importantly, where do you get off ripping Prod1gy who developed this for the 2p2 community, and not to make a fortune -- which clearly, he isn't.

I'll say the same thing I said to those people who incessantly ripped on PV Amir for 'shoddy' customer service: Prod1gy provided this program for free for MONTHS, and then decided he was going to charge for it. On what planet does this mean that he's now responsible for maintianing 24/7 customer support reps, or answering your emails within 2 hours of you having sent them?? If you had done your research, you would have found out that this wasn't some corporate conglomorate with dedicated customer support, but rather simply the work product of a single guy who had developed this on his own, and didn't necessarily have the time to be at your beck and call. If you actually paid money for a product before understanding what it was you were paying for or who was behind it, then you're hopelessly retarded. For whatever it's worth, sure sometimes my emails/PMs to Prod1gy take a few days to be returned, but welcome to the real world. I couldn't be happier with the product, and donated long before he even began selling it. Is it the holy grail of mining apps? Far from it, but you detractors are so damn clueless it hurts.

[/ QUOTE ]

Exactly. Who the hell wants to write a program and give 24/7 customer support to a niche market of poker players who are only paying $30 a pop? Think about it. It's simple supply and demand. There's no demand at the moment, so we should be happy there's even a little supply. Now maybe if 200 of us were willing to shell out $300 per copy, then we'd have a little bargaining power.

Re: Partymine support sucks and my e-mail to the author
 

[ QUOTE ]
Where the hell is all this negativity vs. PartyMine coming from?? And more importantly, where do you get off ripping Prod1gy who developed this for the 2p2 community, and not to make a fortune -- which clearly, he isn't.

I'll say the same thing I said to those people who incessantly ripped on PV Amir for 'shoddy' customer service: Prod1gy provided this program for free for MONTHS, and then decided he was going to charge for it. On what planet does this mean that he's now responsible for maintianing 24/7 customer support reps, or answering your emails within 2 hours of you having sent them?? If you had done your research, you would have found out that this wasn't some corporate conglomorate with dedicated customer support, but rather simply the work product of a single guy who had developed this on his own, and didn't necessarily have the time to be at your beck and call. If you actually paid money for a product before understanding what it was you were paying for or who was behind it, then you're hopelessly retarded. For whatever it's worth, sure sometimes my emails/PMs to Prod1gy take a few days to be returned, but welcome to the real world. I couldn't be happier with the product, and donated long before he even began selling it. Is it the holy grail of mining apps? Far from it, but you detractors are so damn clueless it hurts.

[/ QUOTE ]

Exactly. Quit whining, you freaking babies. $30 is nothing. Just one good database is worth $30. WTF?

Re: Partymine support sucks and my e-mail to the author
 

Post it and see, actually why don't you just try installing it on another computer right behind you and use the same activation key?

So yea I would give it to all your friends.

Re: Partymine support sucks and my e-mail to the author
 

Hey Teddy I was trying to reply to your message about the multiple limit mining stuff that you sent via PM but your box is full.

Re: Partymine support sucks and my e-mail to the author
 

please try again - i cleared out my inbox.
stupid 2+2 200 msg max.

Follow up
 

To the author's credit, he provided me with another registration code and refunded my 2nd payment in a very timely manner.

I also somewhat shamefully admit one message he sent me had been missed because it had been delivered to my junk box.

However -- I still believe the program is quite buggy and the support is sketchy at best, but after reading the responses here (including his) I can understand that not everyone should be expected to deliver a product in the manner PokerAce has.

Having said that, even if this is a side show for him, I still believe he should conduct himself in a much more professional manner, and write more meaning full responses even if they are delayed responses.

Many users including myself have asked him for help with certain issues, and got responses which make no sense and do not help resolve the issue at hand.